Part Time Business Support Administrator
Location: Chippenham (free parking on-site)
Salary: £16,425 p/a pro rata with potential bonus of up to £250.00 paid monthly when personal targets are achieved.
Hours: 25 hours per week (flexible – no weekends)
Contract: 6-month fixed term contract (with potential to be increased)
Purpose:
* To handle customer contact via multi-channel communication including emails, post, online enquiries and web chat from various customer types; including consumers, Police, Insurance Companies, Manufacturers, and Dealers
* To make outbound calls to existing and new customers, as appropriate
* To handle inbound calls when the business need requires
* Deliver prepared sales talks, reading from call guides that describe products or services, in order to persuade potential customers to purchase a product or service
* To comply with all regulatory acts
* Ensure our Treating Customer Fairly ethos is adhered to at all times & customer satisfaction is at the forefront of what we do
* Maintain records of contacts, accounts, and orders (as applicable)
* Conduct client or market surveys in order to obtain information about potential customers (as applicable)
* The ability to conduct activity across a range of different sales areas relevant to the campaign (as applicable)
* The ability to provide and analyse management information and data relevant to the department
Key accountabilities:
* Responsible for individual performance and managing own workloads/motivation
* Complete work within the timeframes provided
* To adhere to and abide by quality guidelines
Role Dimensions:
* Promote a culture of continuous improvement
* Identify opportunities to build customer relationships and provide excellent customer service.
Key performance indicators:
* Achieve targets to maintain productivity, quality, sales and service standards and behaviours
* Demonstrate a flexible and co-operative approach towards changing business needs
* Attention to detail and accuracy
* Prioritise workload
* Positive feedback from clients, team members and Management on effective communication, attitude and behaviours
* Demonstrate active knowledge sharing
Skills and competence:
* Demonstrate a good effective knowledge of systems, products, processes and procedures
* Ability to work in a team and be a team player
* Exceptional quality standards
* Self-Motivated
* The ability to question and investigate
* Cope with varying workloads
* Exceptional organisational skills
* Exceptional customer service skills