Internal Communications Manager - Flexible Working Available

London (Greater)
£37,428 – £45,747 (Depending on Location, Skills and Experience) 
12 Feb 2019
12 Mar 2019
Contract Type

About the job Job description

Salary: £37,428 – £45,747 (Depending on Location, Skills and Experience) 

Are you passionate about building trust and commitment to change through clear and effective communications making full use of all available internal channels? 

Do you want to be part of leading a communications team to fulfil the Digital Service mission “To equip everyone working in the Department for Transport to use digital, data and technology with confidence, ambition and creativity” and demonstrate these behaviours yourself? 

If so then the new role of Internal Communications Manager could be for you! This is an exciting opportunity to build and lead an internal communications capability embedded into the departments Digital Service, building trust and confidence between diverse employee groups and a number of complex change projects. 

As the Internal Communications Manager you will be involved in shaping why, how and what we communicate to our internal team and across the department. There will be the opportunity to share best practice, develop others and innovative as we equip everyone to use digital, data and technology with confidence, ambition and creativity. You will be leading the communications for our Digital Service, and as such you will ensure that potential business value from new services are captured, optimised and communicated. 

Role responsibilities include but are not limited to: 
• Build and maintain a communications strategy for the department’s Digital Service with a forward look ensuring communications are pro-active throughout the year and ensure delivery against the strategy. 
• Develop and coordinate activity and horizon scanning for potential communication opportunities; develop the campaign narrative; plan, produce, publish and place innovative, engaging, audience focused digital, written, audio, face-to-face and visual content for use across a wide range of central and internal communication channels. 
• Planning, delivering and evaluating campaign activity across internal communications platforms. 
• Ensuring that potential business value from digital services is captured, optimised and communicated across the department and externally as appropriate. 
• Build key relationships across the organisation (including policy teams, press office and communications contacts across the DfT and in other government departments). 
• Translate business objectives into communications objectives and generate ideas and plans to meet them. 
• Identify and build audiences, gather insight and deliver engagement. 
• Spot opportunities to advance our communications objectives and identify and manage risks. 
• Work with project delivery teams to ensure communications is on time, ensuring adaptability to project communication demands in a timely manner. 
• Lead on communications activities for Digital Service events, e.g. all-staff away days, service launches 
• Responsible to manage and co-ordinate Digital Service response to FOI’s and PQs, directly liaising with DfT agencies. 

Please see the attached Job Description for an in-depth view of the posts. 

About you 

We would love for you to passionate about internal communications, a strong leader with excellent written and verbal skills, including presenting to all levels of stakeholders and staff. For this role you will need to be confident in influencing Senior level management, plan strategically, working with people from different levels within the business and be able to deal with ambiguity. This role is to support the journey within Digital so you will understand and support communicating complicated technology change projects in communicating the impact on impacted employee groups. 

About us 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 


Find out more about what it's like working at the Department for Transport

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Leadership
  • Communicating and Influencing
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Communication - Insight
  • Communication - Impact

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic. 

Your interview may consist of a range of question types. These may include questions about: 
• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Application process 

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/ criteria described in the Job Description 

Please note candidates at sift stage will be marked on all “essential skills & criteria” as outlined in the attachedJob Description 

The selection process will be designed specifically for the role. As a result, your assessment could include: 
• an interview 
• an interview with one or more exercises 
• a full day of activities including interactive, written and timed exercises 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further information on this vacancy please contact - Digital Resourcing Team 

Sift/interview dates and location

The sift is due to take place the week commencing 11th March 2019. 

Interviews/assessments are likely to be held the week commencing 25th March. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out. 

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission 

Childcare Vouchers 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.


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