Fares and Passenger Benefits Manager- Flexible Working Available

£52,054 London £46,696 National - £57,506 London £53,700 National
12 Feb 2019
12 Mar 2019
Contract Type


South East, Wales, London, North West, East Midlands, North East, Yorkshire and the Humber, West Midlands, Scotland, South West

About the job Job description

We are currently looking for someone who has a strong leadership style and is able to quickly absorb new information to be our Fares and Passenger Benefits manager. 

This is a great opportunity for someone who is adept at making key decisions to lead our Fares and Passenger Benefits team. 

The team is made up of three advisors which administer a regulatory process linked to fares structures and pricing, passenger information and station closures – which are really important matters to our passengers. 

You’ll deal with any novel policy issues that may arise from the regulatory process and share best practice to develop the capability in the policy area by being the subject matter expert. 

A key part of the role is to build and manage relationships with key stakeholders at senior level. You’ll have exposure to Ministers, Rail Group, Transport Focus, Network Rail and the Office of Rail and Road. 

Reporting directly to the Head of Rail Ticketing Policy, you’ll be responsible for: 

• making sure that the various train operators continue to operate as a national network with effective fares regulations 
• leading the resolution of complex issues, prioritising and championing agreements for a way forward relating to policy and process areas 
• negotiating, persuading and influencing decisions at the highest level with key senior stakeholders within the rail industry, passenger groups and other organisations 
• handling the development of policies and legislations supporting the operation of the railways 
• making sure railway policies and legislations are operationally and politically robust by providing advice, guidance and interpretation of policy issues 
• leading and contributing to public and Ministerial correspondence and parliamentary engagement on issues about fares, ticketing, passenger information and revenue protection matters 
• leading a team to deliver the above duties with particular focus on the DfT approval of fares changes and other industry agreements 

For further detail we would encourage you to read the role profile attached to the advert. 

Whilst we are flexible in that you can be based in any DfT office there is an expectation for you to be present in London at least two working days a week. We will discuss this in further detail with the successful candidate. 

You may also have to travel to London on short notice. 

About you 

To be successful in this role, you’ll have an enthusiasm and a skill for understanding and working in a highly complicated policy area, where complex commercial, political and regulatory factors combine. 

You’ll have meticulous attention to details and can be adaptable to changing work demands. 

Being able to build your knowledge quickly is vital as you will need to have: 

• knowledge of rail industry structures and relationships 
• general understanding of the rail fares regulation and ticketing policy 
• general understanding and evidence of working with railway ticketing, fares and ticket retailing systems; procedures and arrangements 

You'll have a can do attitude and a background in the rail industry or in regulatory bodies is a must have, as is being able to inspire and motivate others to deliver results. 

About us 

Rail Group is a single, integrated body established by the Department for Transport to take UK’s railway into the future, and to put passengers at the heart of the journey. With billions of pounds of government funding behind us and strong leadership in place, we have an unprecedented opportunity to drive things forward. 

Passenger Services is responsible for covering the whole of the rail franchise life-cycle from procurement through to day to day management and has committed to putting passengers at the heart of what it does. 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 


Find out more about what it's like working at the Department for Transport

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions. 


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Please tailor your personal statement to provide evidence of: 

•your experience of administration and decision making within a complex regulatory environment, in the rail industry or similar 
•a time when you have used your ability to communicate effectively to persuade a senior group to accept a complex proposal 
•how you would develop a recommended course of action on complex and emotive policy issue or decision 

Please tailor your CV to evidence your suitability for the role, taking into account the requirements of the role as outlined in this advert and on the role profile. 

The selection process will be designed specifically for the role. As a result, your assessment could include: 

• an interview 
• an interview with one or more exercises 
• a full day of activities including interactive, written and timed exercises 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 

• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further information on this vacancy please contact - PassengerServicesResourcing@dft.gov.uk 

Sift/interview dates and location

The sift is due to take place w/c 25/02/2019. 

Interview/assessment will be held in London between 11/03/2019 and 18/03/2019. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out. 

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

A reserve list will be held for a period of 12 months from which further appointments can be made. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

• Contact Government Recruitment Service via DfTRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs 

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission 

Childcare Voucher 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.