Part-Time Support Advisor
- Employer
- First Recruitment Services
- Location
- Haywards Heath, West Sussex
- Salary
- £9.75/hour
- Closing date
- 14 Mar 2019
View more
- Sector
- Customer Service & Call Centres
- Hours
- Part Time
- Flexibility
- Set hours
- Contract Type
- Permanent
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Our specialist and highly reputable insurance-based client is seeking to recruit a Part-Time Claims Advisor to join their team in Haywards Heath. This role would be 3-4 days per week, between Monday and Friday.
Duties
* Assessment and processing of claims.
* Provide first class customer service to members, responding to enquiries by email, telephone and letter.
* Liaison with Distributors and Brokers globally.
* Ensure all necessary administrative tasks are completed accurately and within agreed time limits.
* To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive data.
* To consider and abide by guidelines, regulations and standards set by the FCA at all times.
* Adhere at all times to departmental Service Level Agreements.
* Production of documentation under the direction of the Senior Operations Adviser.
* Assessment of existing processes and evaluation and implementation of possible improvement solutions.
* Testing of new processes and procedures in conjunction with the Operation Team Manager.
Key Skills
* Excellent administration skills.
* Sound knowledge of insurance industry.
* Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures.
* Highly organised and able to implement an effective time management system to plan and prioritise own workload.
* Great team player.
* Good problem-solving skills and ability to work on own initiative when required.
* People focused and customer orientated.
* Culturally aware.
* High standard of written English.
Insurance sector experience is required for this role. Part-Time hours, 3 – 4 days per week!
This is an excellent opportunity to join a superb employer.
First Recruitment Services are acting as an employment agency for this vacancy
Duties
* Assessment and processing of claims.
* Provide first class customer service to members, responding to enquiries by email, telephone and letter.
* Liaison with Distributors and Brokers globally.
* Ensure all necessary administrative tasks are completed accurately and within agreed time limits.
* To consider and abide by the Data Protection Act, particularly in respect of the handling of sensitive data.
* To consider and abide by guidelines, regulations and standards set by the FCA at all times.
* Adhere at all times to departmental Service Level Agreements.
* Production of documentation under the direction of the Senior Operations Adviser.
* Assessment of existing processes and evaluation and implementation of possible improvement solutions.
* Testing of new processes and procedures in conjunction with the Operation Team Manager.
Key Skills
* Excellent administration skills.
* Sound knowledge of insurance industry.
* Excellent communicator at all levels, able to listen and respond effectively to others, with the ability to translate the needs of customers into working procedures.
* Highly organised and able to implement an effective time management system to plan and prioritise own workload.
* Great team player.
* Good problem-solving skills and ability to work on own initiative when required.
* People focused and customer orientated.
* Culturally aware.
* High standard of written English.
Insurance sector experience is required for this role. Part-Time hours, 3 – 4 days per week!
This is an excellent opportunity to join a superb employer.
First Recruitment Services are acting as an employment agency for this vacancy
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