Lending Servicing Specialist

London (Central), London (Greater)
18 Feb 2019
18 Mar 2019
Full Time
Contract Type

Are you a lending genius? Do you love to assist with products? Can you create fans across the Bank while constantly providing incredible levels of service as you go? Then look no further!

The Lending Servicing Specialist supports in all aspects of money movements on retail lending products, such as overdrafts and credit cards. This role sits within our Lending Operations team who are based in a suite of offices above our iconic Metro bank store on the Kings road, Chelsea.

So what will you be doing?

• Providing answers to queries which arise relating to loans and marking limits 
• Investigating reconciliation queries on lending accounts and fee receipts 
• Making sure any issues are managed and resolved quickly and efficiently 
• Leading on transaction investigations on loan accounts within our banking systems

You need to be this kind of person...

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things...

• You need to have a basic understanding of banking back office processes 
• A general understanding of lending products would be useful for this role

• You will probably have worked in a fast paced administrative role previously - perhaps even in a bank!
• The ability to build great business relationships in a very fast paced, changing environment 
• You will be great at taking initiative to find areas that need improvement and attending to every detail along the way



Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!


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