Human Capital - ERPA Senior Manager - London - 12m FTC

London (Greater)
26 Feb 2019
26 Mar 2019
Full Time
Contract Type

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

As the ERPA (Employee Relations and Policy Advice) team, we provide commercially focused internal advice and know-how on the risks and rights of major individual employee relations cases and firm wide initiatives (eg; restructuring, mobility, headcount and TUPE activity). Our primary clients are HC(Human Capital) /IFS (Internal Firm Services) contacts and partners/other managers of the business, as well as regularly working with/advising other People Teams (eg; Recruitment and Reward & Benefits). We are also responsible for ensuring that the firm’s employment terms and related documents/policies are in line with its people strategy and with best practice and legislation.

About the roleWe are looking for a HC professional with a good working knowledge of employment law and proven hands-on experience of employee relations cases and initiatives, who is interested in deepening their knowledge and expertise as a subject matter expert in this area.

This role has the following key strands

  • Providing prompt, informed, and commercial advice and guidance in response to a range of employee relations cases and matters. This will centre on PwC’s employment policies and practices, UK employment law, risk and best practice.

  • Activities within ERPA’s firm-wide areas of concern which include researching, generating and maintaining policy and guidance documentation and participating in cross-LoS (line of service) and HC-wide projects.

What we are looking forThe successful candidate will have:

  • Have hands-on experience of tackling ER matters (e.g. investigating/conducting and/or advising on) such as misconduct, employee grievances, employee sickness/health & wellbeing, performance management, employment disputes in PwC or elsewhere;
  • Be effective and professional communicators, able to

    • draw relevant facts from, and give guidance to, clients some of whom will have little or no employee relations knowledge;

    • convey credibility in this field to partners/business clients and HC colleagues;

    • draft written communications that combine ease of reading with technical clarity; and present to a HC or line/people manager audience at training events/briefings etc.

  • Have a flexible and supportive approach to working within a team.

  • Have strong analytical skills and be able to gather and analyse information, problem-solve, and make decisions. It is expected that you will be IT literate with good experience of Excel and Powerpoint (or Google equivalent).

  • Working knowledge of WorkDay is desirable

  • CIPD Level 5 or above in HR or equivalent is desirable

Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here

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