Skip to main content

This job has expired

Field Scheduler

Employer
Indie Recruitment
Location
Ashburton, Devon
Salary
£10771/annum
Closing date
26 Mar 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Indie Recruitment are looking for a Field Scheduler to join our client’s friendly team. This role is essential to ensuring that they deliver excellent levels of customer service. The key purpose of the role is to manage the diaries of the field team scheduling appointments for new business, customer support visits, keysafe installations and routine alarm upgrades. All appointments should be arranged at suitable times and travelling distances for the field team. Answering inbound calls, you will be responsible for the final stage triage of faults prior to the appointment booking in line with TSA requirements.
This role would suit someone who has experience of dealing with customers over the phone and is used to working in a fast-paced environment whilst maintaining a patient and a caring attitude towards our customers. The role requires a high level of organisation and good geographical knowledge for journey planning purposes.
As a Field Scheduler you will:
* Answer incoming calls and make outbound calls to customers
* Triage calls prior to making appointments
* Ensure all appointments are organised efficiently and effectively
* Ensure all KPI’s are achieved in line TSA standards
* Liaise with the customer service team
Essential Skills:
* Competent in the use of Microsoft Office Suite
* Excellent telephone manner
* Experience of working with customers via the phone
* Good geographical knowledge of the UK
* Technically and diagnostically minded
* Ability to work to targets and deliver at pace
Benefits:
* 26 days paid annual leave plus Bank Holidays (pro – rata for part-time)
* The opportunity to purchase an additional week’s holiday.
* Healthcare Cash Plan
* Contributory pension plan
* My Discounts – Access to online cash back, retail discounts and cycle to work schemes
* Life Assurance
Salary: £10,771 pa (£17,952 pro rata) - 21 hours per week – Monday, Thursday and Friday
The role will be subject to a Basic DBS check.
If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert