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On Call Coordinator - Part Time - Solihull

Employer
Firstpoint Homecare
Location
Solihull, West Midlands
Salary
£8.50 per hour
Closing date
8 Apr 2019

Job Details

Company:        Firstpoint Homecare

Role :               On Call Coordinator

Based:             Solihull

Salary:             £8.50/hour

Status:             Part Time and Temporary – Shifts available between 06.30 – 22.00 (Sat & Sun)

Firstpoint Homecare provides care workers to support and enable people to in their own homes. Our main clients are: Social Services, Local Authorities and private clients.

The Company is now seeking an On Call Coordinator, who will be based in the Solihull branch.  The primary responsibility of this role will be to ensure that all telephone calls from clients and candidates are dealt with in a timely and efficient manner. This will include covering care worker cancellations and liaising with clients, family members and other healthcare professionals. The successful candidate will also ensure they provide the highest level of customer service to clients and carers at all times.

The successful candidate will also be responsible for keeping the Company database up to date at all times by recording all call details as and when they take place.

The successful applicant will have the following skills and experience:

  • Ability to make decisions independently and use initiative to resolve issues
  • Excellent customer care skills
  • Good verbal communication skills
  • Flexible attitude towards working hours
  • Strong understanding of confidentially and data protection
  • Excellent prioritising skills
  • Good organisational skills
  • Effective time management skills
  • Capacity to exercise creativity in solving operational problems for Clients and/or Candidates
  • Experience in regularly using database systems

Firstpoint Homecare is a division of Servoca Plc which specialises in recruitment and outsourcing within the public sector.

Servoca Plc prides itself as an equal opportunities employer.

Company

Firstpoint Homecare is a wholly owned subsidiary of Servoca Plc. The parent company operates in a number of specialist public sector recruitment markets including healthcare and education. With years of experience in the domiciliary care sector , Firstpoint Homecare has continuously expanded and is now a leading provider of care at home throughout the UK.

Every month 7500 members of our staff provide 42 000 hours of care to our clients who include local authorities, the private sector and the NHS.

We are also registered and regulated by the Care Quality Commission (CQC)

We understand that it can be overwhelming for both our clients and their families when considering home care.Through our Person Centred Planning of care, we work with our clients to offer customised, flexible and affordable domiciliary care that meets their needs.

Our services include:

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