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Senior Manager, Test and Evaluation - Flexible Working Available

Employer
Lloyds Banking Group
Location
London
Salary
£60825 - £81100 per annum
Closing date
19 Apr 2019

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Job Details

How do we make our physical presence a competitive advantage in a digital age? What role does face-to-face banking play in serving our customers' diverse and fast-changing needs? What does a branch look like in 2025? Must face-to-face banking even be limited to 'branches' as we know them? The Distribution Strategy team exists to develop the Group's vision for our physical banking proposition.

In the immediate-term this means shaping and testing new branch formats and customer led branch propositions to develop new strategic initiatives that deliver both customer value and sustainable shareholder value.

The Team

We're a small, performance-focussed team within the Community Bank's Business Design Directorate (BDD), allowing the successful candidate to build relationships with senior leaders within Retail COO team and across the Group.

The environment will be demanding but rewarding, as we set ourselves high standards. The capability to work collaboratively across the Community Banking COO, demonstrate thought leadership and deliver quality outputs to inform business decisions will be very important.

 

The Role

The role offers a high level of exposure to senior executives, including working closely with the Business Design Director and Transforming Branches Lab, giving excellent opportunities for future career development.

Lead, manage and deliver an evolving portfolio of Tests, ranging from live branch formats, to components being piloted to inform future scaling and strategy

Lead and own the test strategy within BDD, working with product and lab owners to set out best practise for the creation, monitoring, and evolution of tests

Leverage experience with different testing methodologies (e.g. A/B testing, data analysis, surveys, observations) to define and prepare appropriate experiments to prove or disprove the hypotheses

Work closely with relevant experts (e.g. Group Analytics, Colleague & Customer Experience) to curate a complete and balanced view of performance covering Customer, Colleague, Commercial and Risk

Demonstrate high levels of ownership to coordinate and lead key stakeholders to conduct tests, tracking results against established baselines and revising hypotheses to ensure continuous and evolving learning and improvement

Interpret test results to draw conclusions against hypotheses. Frame and communicate results/conclusions in a way that engages stakeholders, recommending clear routes forward

Create and build out a centre of excellence for business testing within Community Banking

Leverage strong communication and stakeholder management skills to influence and gain approval for conducting Test, often up to MD level

Manage the delivery of Exec level requests and actions, including Transforming Branches Sponsor Committee, CBEC and GEC, building papers and recommendations as appropriate

Lead a small team of high performing Band E and D individuals, playing a key role in their ongoing personal development and career progression, whilst expanding the capabilities of the broader team

Ensure good governance and stakeholder engagement is embedded into approach

 

Skills:

Strategic thinking - has strategy experience and is able to relate different pieces of information to make connections and see patterns, drawing this into frameworks that can be used to interpret complex situations

Problem solving - is able to identify issues, obstacles and opportunities and develop effective solutions

Communication & Influence - is able to communicate complex stories with confidence and simplicity to provide compelling recommendations; written, oral and via powerpoint

Stakeholder management - has strong ability to identify and work with key stakeholders across the business to gather information and refine outcomes

Analytical capability - is able to identify pertinent sources of information, assessing their credibility before interpreting and / or triangulating them to develop fresh insight

Leadership - has experience setting clear and relevant team objectives, and working cross team to achieve the best outcomes for colleagues and the group

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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