Junior IT Service Desk Analyst – 12 Months Fixed Term

Are you confident? Do you have a great telephone skills?  Do you enjoy IT?   Why not apply for our varied and interesting support role?

Applications are invited for the position of Junior IT Service Desk Analyst on a 12 month fixed term contract.  This is s full time role working 35 hours per week between the hours of 08:00 – 17:00 reporting directly to the IT Service Desk Team Leader.  The role will be based in Blaise Pascal House, Northampton.

Purpose of the Role:

To undertake a range of tasks supporting iPSL’s key business and strategic objectives as directed within the IT Service Desk environment. 

• Operate the IT Service Desk during business hours (as defined in the Service Desk rota: Mon-Fri 08:00 till 17:00) providing excellent customer service and strive to exceed customer expectations.
• Support other team members in preparing any materials required to complete key control validation exercises, both scheduled and unscheduled
• Travel to other sites and completion of activities across shifts will be required.
• In conjunction with the Team Leader, take responsibility for personal development and progression as appropriate.
• Promote iPSL’s culture and values ensuring a positive working environment is developed and maintained within the function.
• Provide technological and procedural knowledge when representing The IT Service Desk.
• Undertake ad hoc projects as directed and within agreed process and timescales.
• Any other reasonable task within the scope of your level.

  We're looking for someone with:

Essential

• Ability to learn and understand new technologies and systems
• A good working knowledge of Microsoft Office products

Desirable

• oITIL v3 Foundation knowledge
• Working experience of Logical Access Management
• Experience of Incident Management and Request Fulfilment processes
• Experience of BMC Remedy

  Key Responsibilities include:

• To complete all assigned IT Service Desk activities and tasks within defined operational standards and agreed performance targets. These include: customer service and an excellent telephone manor, good questioning skills, ability to decipher Business and technical language and communicate this back to the relevant areas.
• Log requests for all iPSL platforms within target and as per the correct protocols.
• Following the Incident Management and Request fulfilment processes
• Ensuring that processes, procedures, documentation, workarounds and operator instructions are accurate and up to date at all times.

The role will be primarily based in Northampton, although some travel to other sites may be required.  The working hours will be a standard 35 hour week, which will primarily be Monday – Friday 09:00 – 17:00 although some degree of flexibility will be required.

We are offering a salary between £16,380 to £23,000 p.a. dependent on experience.

If you think this is a job that would be right for you, then get in touch with us now!   Just please ensure that you submit a CV for review with your application

VACANCY REFERENCE: AD/MD/503026/IT

Closing date for applications is 5^th April 2019 and please ensure you SUBMIT A CV with your application in order for your application to be progressed. 

Please note that due to the volume of applications we receive, we are not always able to respond directly.  If you have not been contacted by 12^th April 2019 we regret that you have not been successful in securing a position at the next stage of the process.