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Customer Service Advisor

Employer
M People Recruitment
Location
Rochdale
Salary
£8.23 - £8.83/hour
Closing date
4 May 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Temporary
Customer Service Advisor

Part time – 20 hours per week

4pm – 8pm working 5 days out of 7 with every other weekend

£8.83 per hour (rising after 12 weeks)

Rochdale

Mpeople are currently seeking a Customer Service Advisor on behalf of our client based in Rochdale. This is a fantastic opportunity to secure a unique and exciting role with one of the UK’s top 4 supermarkets that provides fantastic benefits and great career prospects.

This role is an ongoing temporary position.

About the role:

* Managing and monitoring the flow of parcels around our network of 650 stores and 25 distribution centres, and collecting stock from over 100 clients

* Liaising directly with stores depots and clients to ensure our parcel solution is operating smoothly, and delivering value to both our business and customers

* Using vehicle tracking technology to ensure that our vehicles collect and deliver our customer’s parcels at the correct time and with high accuracy

* Using a variety of Microsoft Office applications along with business intelligence systems to monitor the flow of parcels around our national network

* Working closely with the team leaders to ensure that performance trends and issues are highlighted so that we constantly improve our customer experience

* Parcel investigation and incident resolution using a variety of methods to track and locate parcels that have been misplaced in our network so that our customer is not inconvenienced

What you’ll need:

* Experience in a customer focused contact centre preferred

* Exceptional customer service skills with the ability to communicate effectively with colleagues and management alike

* Proficient in Microsoft Office packages, computer literate and able to learn new systems

* Investigative and analysis skills

* Ability to be flexible with working hours

* High attention to detail and accuracy

* A talent for problem solving and the ability to apply judgement based on the situation

You will need to be available immediately to register with us, interview at short notice and start the new role as soon as possible.

If you would like to apply for the role please click the link below or send your email direct to Rebecca at (url removed), alternatively call (phone number removed) to discuss further.

Please note that MPeople recruitment can not always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search

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