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Operations Customer Service Officer - Zero Hours - VIP Aviation

Employer
Recruitment Revolution
Location
Derby
Salary
Competitive Salary to be discussed at interview stage
Closing date
24 Apr 2019

View more

Sector
Customer Service & Call Centres
Hours
Full Time
Flexibility
None
Contract Type
Contract

Job Details

Operations Customer Service Officer - Zero Hours - VIP Aviation Passenger 5-Star Exclusive Business
East Midlands, UK, DE74
Competitive Salary to be discussed at interview stage

Do you love working as a customer service professional, and want to combine this with the ability to manoeuvre and look after VIP private aircraft and charter jets? Yes – this opportunity could be for you! 

About the Role :


+ You will meet arriving and departing VIP private aircraft and charter jet customers. Escorting them to/from their aircraft, ensuring your service to customer and crew is always remarkable. 
+ From a Microlight to a B767, every day we have new aircraft coming in and out and it is your job to look after them! Carrying out and ensuring service to customer, crew and jet is always 5-star. 
+ Safety, safety, safety - you will live and breathe safety on the airfield …. Your number one priority - enough said! 
+ Building professional relationships with your regular customers and crews will be expected, anticipating their needs and continuously exceeding their expectations
+ A seamless customer journey must always be provided, you will discretely carry out passport, VISA and documentation checks, including flawless paperwork completion
+ Assisting customers and crew with their every need for their private jet is what makes us the best. You will play a key part in this, offering impeccable ground services; toilet services, water, fuel, luggage, ground power unit and steps 
+ Every day we want you, our customers and your team to get home safely. The equipment you work with is key to this, you will inspect equipment to make sure it is of an optimal standard and most importantly is safe for everyone
+ This is a Zero Hours opportunity to support our customers and our team during busy periods, and to cover training and annual leave. 

About You :

+ You will live and breathe amazing service delivery. You should demonstrate to us that you deliver excellent customer service, constantly exceeding expectations and maintaining confidential information. 
+ When an aircraft, crew or customer is with us, they are our VIP guest and we must do everything we can to help them with their stay and future journey. Team working, use of initiative to anticipate customer needs and improvement activities during non-busy periods must be demonstrated to achieve this 
+ Driving our luxury brand people carriers and moving private aircraft means you must be able to drive, so you will need to hold a relevant and clean driving licence. Reasonable adjustments will be considered for those with a disability or impairment.
+ Our customers are everything and need us from 06:30-21:30 with 24hr on call, 7 days a week, so you will be flexible and able to work, with advanced notice, at a variety of times during the day and night
+ Our customers come from all over the world, any additional languages would be an advantage for building relationships - although this is not essential so please still apply if you are not wonderfully bilingual! 
+ Previous private aviation or aircraft towing experience is desirable. However, we can train you if you are a customer centric individual, enthusiastic to learn and with a focus on safety. 

Who Are We? 

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service …we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. We are a global Company and part of a FTSE 250 listed plc, BBA Aviation. In our EMEA region we have multiple locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer, business and personal growth – whilst having fun of course! We have a diverse customer base and see the upmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. 

Interested in Joining Us… What Next? 

Click on apply ASAP and by 22nd April 2019…as simple as that. 

You may have worked in the following capacities:
Hospitality, Aviation, Customer Services, Luxury Services

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

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