Concierge / Doorperson - Luxury Aviation - Full or Part Time
Concierge / Doorperson - Luxury Aviation - Full or Part Time Considered
London Luton Airport. LU2
Competitive Salary + Excellent Benefits Package
Working Hours: 4 on 2 off - including bank holidays and weekends.
Agile Working: Part time hours and job share will be considered
Are you a customer service focused and professional individual looking for a challenging role providing 5-star service to VIP private aircraft and charter jet customers in an impressive work environment? If so, read on…
About the Role:
+ To ensure all key service standards are kept to the highest level delivered with consistency and company standards are implemented to the highest level
+ To demonstrate commanding control over the Front Entrance area and manage the flow of traffic and the safe arrival & departure of guests and luggage to and from the hotel.
+ To assist guests with any requests either for concierge or front desk Give directions to guests, arranging taxis, communicating guest arrivals to the CSR team Greet and engage with all arrival, departure and in-house guests with personal recognition.
+ To give a warm welcome to guests, opening & closing vehicle doors Assists CSR team as and when required
+ Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service
+ Offer consistent, friendly and high standard assistance to guests and maintain a lobby presence that offers courteous and attentive service.
+ You will live and breathe amazing service delivery with a warm and welcoming personality. You should demonstrate to us that you deliver unforgettable customer service, constantly exceeding expectations and maintaining confidential information
+ Relationships with customers, crews and co-workers are essential in our industry, you should show your ability to build strong professional working relationships and go above and beyond for everyone you work with
+ We like to do all we can to make our customers experience memorable so lifting luggage and greeting visitors outside the building in all weathers is required. Reasonable adjustments will be considered for those with a disability or impairment.
+ Our customers are everything and need us 24-hours a day, 7 days a week. Whilst your shifts will remain fixed and be provided well in advance, it would be advantageous if you were flexible in your working hours and willing to earn a bit of extra cash from working overtime occasionally
+ Our customers come from all over the world, any additional languages would be an advantage for building relationships - although this is not essential so please still apply if you are not wonderfully bilingual!
Rewards and Benefits:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work-life integration.
+ As we all need a break you will get 33 days' holiday (including bank holidays).
+ To help you plan for your future, we will match your pension contributions up to 7.5%.
+ We hope it’s never required but there is a 4-x basic salary life cover which is provided free of charge.
+ Your exceptional performance is rewarded with a half yearly bonus scheme which is based on the performance of your location
+ Recognition cards and events are available for going above and beyond.
+ You will get a super smart uniform that projects a 5-star image as well as making you feel part of the team.
+ We have a wellbeing and lifestyle app, telephone helpline and website to give you essential advice, information, blogs and articles on lots of important work and home topics. These include relationships, careers, finances, family and health…. Amazingly, this also includes free face-to-face counselling.
+ Whatever your future aspirations are we will offer you training and development tailored this and ensure you can carry out your current role to the best of your ability.
+ Sticking with us for five years and beyond is an important thing, so we will reward you for that!
+ You will get to work at EMEA’s glamourous flagship base at London Luton Airport … google it, then you will understand how amazing it is!
Interested in Joining Us… What Next?
Click on apply ASAP and by 19th April 2019…as simple as that.
We thank you for your interest in our Company! Due to the considerable number of applications we receive, we will only be in touch if you have been successful. We always love to hear from great people so please keep an eye on our jobs page and social media for future roles.
Who Are We?
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service.… We don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience.
We are a global Company and part of a FTSE 250 listed plc. In our EMEA (Europe, Middle East & Africa) region we have multiple locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer, business and personal growth – whilst having fun of course! We have a diverse customer base and see the upmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.