First Response Handlers
LFUK are proud to be working in unison with our client based in Liverpool City Centre. In attractive offices, close to all transport links this is an amazing chance to build your insurance career.
If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then my client is the perfect company to either start or enhance your insurance career.
* A Salary of £17,000 - £21,000 depending on experience * 20 days holiday, accruing a further service day for each year you are employed, up to 24. * Pension Plan
For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.
Purpose of Role
* To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
* Undertake effective investigations to enable accurate and prompt liability decision making
* Provide an excellent service to all stakeholders
* Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
* Exhaust intervention opportunities in respect of Third Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
* To expertly validate claims with application of indemnity and fraud knowledge
* To work and contribute towards team performance and environment
* Assessing indemnity, liability and mitigating ongoing losses
* Contribute towards continuous improvement with the generation of ideas
* Excel against customer service level expectations and taking ownership of all inbound communication
* Persuade customers to use our own supply chain for all services available
* Effective communication to policy holders
Critical Competencies
* Attention to detail
* Strong customer service skills
* Ability to fact find and analyse information to result in accurate decision making
* Motivated self starter
* Persuasive, strong and confident communicator
* PC literate with excellent administration and processing skills
* Ability to work as a team
* Proficient use of initiative
Experience
* Preferred prior experience within motor insurance
* Essential experience working within a customer service environment
Time off in lieu is given for weekends worked.
Hours of work are 4pm-12am (Midnight) and can be 3 days if part time needed
Required Education, Skills and Qualifications
Educated to GCSE level or equivalent
Dont delay in sending your CV for this role - Its an opportunity not to be missed