18 Hours per week – Fixed Term until 31/03/20

Closing Date: 29/03/2019

Job Description

* To operate and maintain an In-Custody database.

* To operate secure transfers of information and reports between the group and Her Majesty’s Prisons and Probation Service (HMPPS).

* To treat data in complete confidence and in accordance with the Data Protection Act.

* To produce reports relating to the contract activity and performance by area and overall contract.

* To collate data as required to support quality and compliance checks.

* To assist in collating outcomes from customer feedback procedures.

* Report performance data on a weekly/monthly basis as required.

* Report, track and resolve database errors/ faults.

* To provide a telephone and email response service for system users across the prisons to resolve any issues.

* To produce information, instructions and training guides on the data base operating procedures.

* Attend training and liaise with staff at all levels.

* Other duties commensurate with the level and nature of the post.

Personal Specification

* Must have experience of operating databases.

* Excellent working knowledge of Excel.

* Able to prioritise tasks and meet deadlines.

* Analytical and problem-solving skills.

* Ability to use other office ICT software competently.

* Good communication skills- written, face to face and telephone /email.

* Able to give clear instructions to other users.

* Good attention to detail as role involves checking data.

* Demonstration of good personal and project organisational skills.

* Able to work on own and as part of a team.

* Capable of working under pressure.

* Flexible and adaptable with the ability to travel to team meetings and other work locations.

* An understanding of data protection and IT security policy.

* Preferably qualified to minimum level 3 e.g. Business Administration / ICT or relevant qualification.

* Understanding of key performance indicators and management outcomes desirable.

By applying for this role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV will be used and kept only to provide the recruitment services you have requested from us, we will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing CFA