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Clerical Officer

Employer
Magenta Living
Location
Birkenhead
Salary
£21,517 per year
Closing date
21 May 2019

View more

Sector
Administration, Secretarial & PA
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent

Clerical Officer

Location: Birkenhead

Salary: £21517

Hours: 37

Job type: Fixed Term

Due to an urgent need to cover and immediate period of Maternity Leave a fantastic opportunity has arisen for a Clerical Officer to join the Housing Services Team.

This role is a temporary basis working 37 hours per week, based in our modern head office in Birkenhead, Wirral. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.

Responsibilities of the Clerical Officer:

  • To be fully aware of and work towards achieving Magenta Livings aims and objectives
  • To work as part of the Housing Services team in providing excellent customer service, not only to our tenants but to internal customers and partner agencies.
  • To provide clerical support to patch officer, environmental services, contract management and tenancy enforcement teams.
  • To deal with all enquires and ensure they are dealt with appropriately and within timescales.
  • To provide specific advice and deal with enquiries relating to housing management.
  • To record and maintain performance data for housing services in line with agreed KPI’s.
  • To ensure that GDPR is followed according to policy.
  • To undertake all work in relation to enquires received and be fully confidant in dealing with difficult situations.
  • To carry out general admin duties, dealing with telephone enquiries and ensure that voicemails are kept up to date.
  • To coordinate workloads booking appointments for officer’s log jobs for contractors within timescale.
  • To raise invoices and keep accurate records
  • To carry out other duties commensurate with the grades as may be required

Requirements of the Clerical Officer:

  • Be able to work under pressure in a busy environment
  • Good operational level of ICT skills
  • NVQ level 2 Business admin would be an advantage
  • GCSE level of education or equivalent through relevant training/experience
  • Excellent customer service – ability to deal with customers
  • Be able to prioritise their workload and respond quickly to changes in the housing environment and respond to competing business needs
  • Able to communicate to communicate clearly and effectively with customers, colleagues and external agencies.
  • Be able to multi – task, display self-control, integrity and work as part of a team
  • Flexible – a team player

Benefits of becoming the Clerical Officer:

  • 25 days annual leave entitlement (full-time equivalent, pro rata for part-time employees)
  • Flexible Benefits
  • Healthcare Cash Plan
  • Pension Scheme
  • Paid Professional Membership Fees
  • Employee Recognition Scheme
  • Talent Management Programmes and e-learning access
  • Wellbeing and Employee Engagement initiatives
  • Free parking at either our head office or main depot

If you feel like you meet the above criteria for the Clerical Officer, then please apply now!


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