Do you have a passion to meet the needs of our customers area by managing and motivating a small and committed team of Scheme Services Coordinators? Do you have proven ability to successfully take ownership, improve services and inspire others?

Here at Southern Housing Group, we seek to appoint an exceptional and talented person as our part time Sheltered Services Manager. This role is offered as a 12 month Fixed term contract.

It's an exciting time to work in Sheltered Housing, and as the post holder you will revitalise the spotlight for the sector. Your proven ability to take ownership, improve services and inspire others is exactly what we need.

What will I be doing?

As part of our Sheltered Housing Team, you will own and manage the customer relationship across a number of schemes embracing agile working to deliver excellent, innovative landlord services. Working in tandem with another Sheltered Services Manager in the London area, you will have full management responsibility for the performance of a number of Scheme Services Coordinators across a defined patch, and will form close relationships with colleagues across the Group; as well as within your own team to ensure that our residents are provided with a seamless service.

The Sheltered Services Manager will ensure services are aligned to customer and community needs and that Southern Housing Group leads in performance and customer excellence.

In addition, you will need to achieve annual objectives, meet customers' reasonable expectations and all appropriate statutory and legal requirements. You will deliver high quality, efficient services working collaboratively with colleagues and stakeholders to demonstrate value for money in line with the Groups Corporate Strategy.

What do I need?

As a Sheltered Services Manager, you will need to exemplify an excellent, personalised customer first approach. You will demonstrate a proven commitment to take ownership, an empathy and understanding of issues that are important to older people, creating innovative solutions that improve service delivery and maximise customer satisfaction. We are embracing agile working practices and you will be able to demonstrate how you will work in a mobile environment.

What Southern Housing Group can offer you:

• A salary of £20,000 per annum, based on 20 hours per week (Full time equivalent of £35,000 per annum)
• 23 days holidays plus public holidays.
• A great pension scheme
• The ability to buy extra leave and discount cards
• Flexible working
• Employee referral scheme
• Cash claim-back on medical treatments
• Travel to work loan
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we're an organisation that's going places.

If you have the passion for customer service and want to work within a collaborative team environment as our Sheltered Services Manager, click apply today!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.