We’re looking for positive and confident people with a flair for sales – people who can make sure our customers get the products and services that are perfect for them. As a careful listener and a quick thinker, you’ll know how to ask the right questions to build the perfect solution. But there’s more. You’ll also get access to one of the biggest benefit packages around. From free super-fast broadband to discounted retail vouchers, if you’re ready to be rewarded, now’s the perfect time to join us. It’s your call.
A natural at conversation, you’ll help us to delight our customers so they continue to enjoy our products and services for a long time to come. Whether calling customers to tell them about exciting new products and services, or taking calls from customers who want to upgrade or change their packages, our sales advisors know how to achieve the highest levels of customer satisfaction.
To be a brilliant sales advisor, you’ll need to have:
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Strong communication skills, with a natural flair for conversation
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A professional telephone manner
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A genuine passion for sales and customer service
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Troubleshooting and problem-solving skills
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Resilience and empathy
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The drive to work to targets and a commitment to getting the job done
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Effective time management
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An openness to feedback and confidence working with others.
Be part of something special.
When you join us, you’ll become part of a well-established company that looks after its employees, just as well as its customers. As a permanent employee, we’ll give you:
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A generous starting salary of £18,690 plus uncapped bonus (£5,607 on target)
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22 days’ paid annual leave (increasing incrementally to 30 days over 18 years)
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A contributory pension scheme
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Share save scheme
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Free BT Broadband and discounts on BT products such as BT Mobile
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Discounted retail vouchers
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Opportunity to buy extra holiday.
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours. Over a 10-week period, people usually work the following shifts – six Saturdays, two Sundays and 25 evening shifts. If you work part-time, the number of evenings and weekends you would work will be reduced.
Our training period for sales advisors is 5 weeks and runs from 9am to 5.30pm Monday to Friday. At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community