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Customer Services Consultant

Employer
HMRC
Location
Liverpool, Merseyside
Salary
£19160 - £20640/annum
Closing date
30 May 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Customer Services Consultant - Liverpool/Bootle Part-Time Evening

At HMRC we’re focused on getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated workforce – we’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Are you great with people, helpful and enthusiastic?

As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You’ll get real responsibility and opportunities to develop your career. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

Our training will help you develop new skills and expertise – you can even gain apprenticeship qualifications which are internationally recognised.

Are you who we’re looking for?

You’ll need to be able to demonstrate:

• great communication skills – both written and verbal

• dedication to providing a brilliant service for our customers

• ability to handle both enjoyable and fast-paced conversations

• ability to provide information, quickly and clearly

• can-do attitude and a real passion for supporting people

We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.

Working Patterns

You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.

Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work.

Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

Behaviours

We'll assess you against these behaviours during the selection process:

* Managing a Quality Service

* Delivering at Pace

* Communicating and Influencing

Benefits

Pensions

Civil Service pension schemes may be available for successful candidates.

Allowances

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Click the apply link below to find out more infomation and how to apply

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