Part-Time Telephone Collector - Flexible Working Available

Job Description

Scope of Role:

An opportunity to work within an industry leading insurance debt collection agency and be part of adynamic, growing business.

Purpose of the Role:

To interact with customers on the telephone using negotiation skills to collect payment against

outstanding debt balances. Ensuring that customers are treated fairly at all times, adhering to the

Financial Conduct Authority guidelines.

Key Responsibilities:

90% of the day will be making and receiving telephone calls from customers

 Ability to solve issues and deal with customers who may be experiencing financial difficulties

 Taking ownership and using your empowerment to resolve customer queries

 Where necessary undertake affordability assessments with customers

 Negotiate payment arrangements by taking into account the customers’ circumstances

 Accurately maintaining and updating customer records

Training will be given to support the role. You must be able to demonstrate a positive phone manner and pro-active approach.

Experience/Skills:

 Previously worked in a call centre environment, ideally in either Collections or Sales

 Good understanding of FCA regulations

 Proactive, confident phone manner

 Ability to work individually and as part of a team

 Ability to remain calm when under pressure

 Ability to communicate professionally with customers and colleagues

Shift pattern:

 Between 10:00 to 14:00 plus 1 Saturday 09:00 to 12:00 every 4 weeks

 Minimum of 15 hours per week

Job Type: Part-time

Salary: £8.50 Per Hour + Bonus