Customer Service Advisor - Fraud
Start date: 29 July 2019
Salary: £18,414 - £20,460 per year
Weekly rotational pattern
Shift operating hours
07:00-23:00 (depending on site and product opening hours)
No. of days scheduled
Maximum of 5 out of 7 (over a Mon-Sun weekly period)
Maximum of 7 weekend days over an 8 week period
Weekend days will be placed in any combination that best suits customer need
Maximum of 15 days of late shifts (post 6:30pm onwards) in an 8 week period
Non work days (NWD's)
2 consecutive midweek NWD's when a full weekend is worked. NWD's are moved to suit customer demand
Minimum of 4 hours and maximum of 10 working hours per day. Minimum of 30 hours and maximum of 40 hours per week
At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it.
We're currently looking for 12 Fraud Customer Advisors to join our contact centre team in Belfast.
If you care about making a difference for people, you'll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.
What you'll be doing
This role is about excellent customer service. People from all walks of life will call to talk to you concerned about potentially suspicious activity on their account. As such you'll take care to put them at their ease and do your very best to answer all their questions following robust training and ongoing coaching support.
From day one, you'll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you'll strive to become better every day.
Whether this will be your first job or you're looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you'd enjoy excellent, extra training and support.
Alongside your daily duties, you'd work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You'll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it's a combination of self-study and on the job training, with the support of a dedicated assessor throughout.
What you'll need
From day one, you'll be a valued part of a Customer Service team that helps people build for their future.
Putting yourself in their shoes, you'll always deliver on your promises - and you'll do everything you can to go above and beyond. You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you're also a team player.
You'll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.
In return for your commitment, you'll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:
- 22 days holiday
- Annual performance bonus
- Option to save money with exclusive high street discounts
- The ability to replace some benefits with cash
- Private medical benefits
- Discounts on great financial products such as mortgages, loans and insurance
- Generous contributory pension scheme
- Share-save and incentive plans
- Support for your total wellbeing: body, mind, finance and work
You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.
To find out more and apply click the Apply button. Please note if we receive a large volume of applications the advertising may close earlier, so don't delay in submitting your application.