Customer Services Assistants

Salary Range: Grade 2/3 £18,524 - £23,593 pro rata (starting grade dependant on skills and experience)

31 hours per week

Temporary Until 31/03/2020

Our client has successfully embraced the challenges of modern government through taking a progressive partnership approach to offering services. They are proud of what they have achieved through their joint working and they are passionate about delivering excellent services to their customers every day and meeting the needs of local communities.

The staff survey results consistently show that their employees think this is a great place to work. An Investor in People (IiP) Assessor commented that, "staff are incredibly positive about their work for the Council, committed to its success and have a high level of satisfaction".

The Customer Services team provides first point of contact services for customers of both Councils.

Our client is looking for a Customer Services Assistant to join their team who are friendly, customer focussed and eager to learn new ways of working and provide a wide range of information both on the telephone and face to face.

You will need excellent customer care and communication skills, ideally gained in a customer care or a call-handling environment. Alternatively, if you have a good level of education this is an opportunity to start work in the public sector. Team working, flexibility and a keenness to learn new skills and information will be key to your development as an assistant.

Our client offers a highly competitive total reward package that’s proven to attract, motivate and retain the best people. Benefits include: free parking; a flexitime scheme, generous holiday entitlements and a flexible working scheme.

As an equal opportunities employer the council can offer a range of flexible work options and all applications and part time requests will be considered.

Please complete the form fully as there will not be an option for you to upload a CV.

Closing Date: 26/05/19

Interview Date: TBC