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Homeworking Travel Sales Executive

Employer
PetsPyjamas Ltd
Location
Homeworking
Salary
£20,000 base salary + uncapped commission
Closing date
13 Jun 2019

Job Details

Love Dogs? Worked in Travel?

You'll love PetsPyjamas!

Job Title: Remote Working Travel Sales Executive

Hours: 37.5 hours a week, 12.30 - 9pm shift.

Reporting to: Travel Sales Manager

Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel.  Launched by the founders of toptable (dot) com, who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!

 

Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert enquiries into a sales.

• To follow up the lead lifecycle with customers, venues and other third parties to close sales and
 take payment.

• Use initiative to up-sell and cross-sell other products to the customer.

• Maintaining a high level of product knowledge at all times.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basis to provide alternatives and
 switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

• Emailing customers accurate quotations, including payment links.

• Communicating with other remote workers via Slack.

• Ensure constant communication with wider sales team, including a daily handover.

 

Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Ability to self-motivate to ensure consistently hit high sales targets

• Confidence when working with tight time constraints.

•  Keen attention to detail and ability to rectify mistakes in a timely manner.

Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the
 ability to turn browsers into bookers.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• A proactive attitude with the drive to succeed!

• Minimum of 2 years experience of remote telephone sales experience.

• Good understanding of basic maths.

• Strong command of written and spoken English.

• Reliable and trustworthy, you will be a key member of a dedicated team.

Company

PetsPyjamas.com is the number one, award-winning pet lifestyle destination, conceived and launched by the founders of toptable.com who are also passionate pet owners. We are leading the exploding trend around pets as true family members and growth has been rapid since launch in 2012.

Our ambitious, innovative, lifestyle led approach has enabled us to build significant scale with a rapidly growing, quality audience and ‘fanbase’ - totally customer led - propelling us to number one position in dedicated dog-friendly travel making reservations at 2000+ pet welcoming hotels, cottages, B&B’s.
Our accessories marketplace is also popular featuring over 5000 items for all breeds/all budgets.

Being part of the PetsPyjamas team means the opportunity for rapid career progression, personal development and working in an exciting, engaging work environment at our gorgeous, dog-friendly Shoreditch warehouse.

The people we love and who love us:

  • Have a hands-on approach and are fast learners who love thinking on their feet
  • Are flexible in approach and always go the extra mile
  • Thrive on independence but adore collaboration
  • Have tons of energy, enthusiasm and a ‘can do’ attitude – we break down walls!
  • Love our brand and what pets bring to the world!

PetsPyjamas Perks:

  • A truly exciting environment where you have an opportunity to make your mark
  • Opportunities to develop and grow and be mentored by some of the best in the business
  • Cool work space, great Shoreditch location
  • One flexi-hour per week, come in early or late
  • Bring your dog to work!
  • Fresh Fruit deliveries
  • Lots of team social including Prosecco Fridays
Company info
Website

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