IT Support Officer - Flexible Working Available

£22000 - £25000 Per Annum
21 May 2019
03 Jun 2019
NFP People
Full Time
Contract Type

Our client is looking for a IT Support Officer to join our busy helpdesk, working as part of the Hardware and Systems Team.

Position: IT Support Officer

Location: Swindon (M4 corridor)

Salary: £22,000-£25,000 pa plus flexible benefits

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing date: 9am Monday 3 June 2019

Interview date: Friday 14 June 2019

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the role of IT Support Officer:

The IT Support Officer has a key role in the full range of helpdesk duties and will be the first point of contact for all staff. You will provide a top-class service to colleagues working on Macs and PCs as well as maintaining the efficiency of systems.

Main duties include responding to calls, recording, resolving and, where appropriate, allocating tasks to other team members and maintaining hardware and software.

About You:

To be successful in this position, you’ll need to be passionate about technology and great with people. You will have experience of working within an IT helpdesk environment.

Previous experience of supporting Microsoft Windows 7/10 laptops and desktops, Microsoft Office 2013/2016 and Apple iOS devices is essential for this role.

Although not essential, some knowledge of the following would be highly desirable;


  • Microsoft SharePoint 2013/365
  • Microsoft Office 365
  • Mac OSx
  • Symantec Ghost suite/imaging solutions.


Experience of supporting network printers and photocopiers, administering IP phone systems and Microsoft Exchange mailboxes would also be useful.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer