Spa Receptionist - Odney Hotel
From flexible hours to job sharing where possible, we're committed to providing a truly healthy work life balance.
Hours of Work
15 hours per week
Alternate Weekends and every Tuesday
9.30am till 6.00pm
Duties & Responsibilities
We are looking for a Receptionist to act as the first point of contact for our clients and guests. To be successful in this role, you should be highly organised, remaining calm and professional at all times especially during our peak periods.
Ultimately, you will help build our reputation and brand by building friendly, trusting relationships with our clients and guests.
Warm and friendly greeting of clients, making them feel comfortable while they wait. Offering beverages and chat with clients who are in the waiting area.
Booking and confirming appointments via phone and email
Issue & Maintain client cards, keeping the database up to date
Inform clients and guests of our monthly promotions, offers and services
Processing transactions (cash and credit cards) and issuing receipts
Collation of statistics
Gain product knowledge of the Espa retail range
Maintain a tidy and welcoming reception area
Required essential experience skills and qualifications
Proficient in IT systems including Word, Excel and all Google apps.
Excellent administration skills required
Excellent communication skills, both written and verbal
Excellent customer service skills
An ability to remain calm
Required desirable experience skills and qualifications
Knowledge and/or experience of hotel operations
Confident in using current & varied social media platforms