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This job has expired

Part Time - Customer Service Advisor

Employer
Brook Street UK
Location
Kingston Upon Hull
Salary
£8.52 - £9.00/hour
Closing date
29 Jun 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Role - Customer Service / Claims Handler

Location - Hull City

Salary - £8.52 per hour

Hours of work;

Two options

2 x Mon – Friday 8am – 1pm

2 x Mon – Friday 1.15pm – 6pm

Our Client expects;

Our client would like the successful candidate to provide customer support and administrative support within the Claims Team. You will deliver the highest possible standards of customer service & administration support on a day to day basis ensuring that service levels and performance targets are reached on a individual and team basis.

Your Responsibilities:

* Ensure that you are kept fully up to date with SLA's

* Ensure that you are aware and understand the

* Provide investigative feedback on any queries to the company and their clients where necessary

* To progress customer claims within the company's management system

* Ensure daily tasks are managed within agreed

* To be responsible for building relationships

* Act as a first level point of contact

* Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager

* The completion of duties as required from time to time by the Management Team

* Manage complaints

* To promote our business and that of our clients by providing exceptional and friendly service at all times

Key Skills:

" Excellent communication skills

" Data input

" Ability to build and maintain relationships

" Ability to work to agreed deadlines, targets and objectives

" Able to work as part of a team

" Customer Service / Administration experience

Please apply now to avoid disappointment

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