Call Handler - Sunderland

Available asap

3 month ongoing contract

£10 p/h

Recovery at Home provides a rapid response and support to people with health and social care needs, enabling people to remain in their own home rather than being admitted to hospital or into long term care. We are seeking to expand the Single Point of Contact and therefore, are looking to recruit additional Call Handlers to the service.

We are seeking to recruit to either part time (18.5 hours) or full time (37 hours) positions.

Responsibilities:

- Key point of contact for health and social care professionals and patients.

- Collect and record information, identify people in need of an immediate response, direct callers to clinical colleagues for further assessment or to social care colleagues to find an intermediate care solution.

- The role will include working a rota including evenings, weekends and Bank Holidays.

We are looking for suitably skilled individuals, who have experience in customer service. You should have excellent written and communication skills and good IT and typing skills.

All CV’s to be supported by two satisfactory references and enhanced DBS clearance.

If you are interested in the role, or know of anyone who may be, please contact Rosie at Service Care Solutions on (phone number removed) or email

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed