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Crew Member - Nottinghamshire

Employer
McDonald's Restaurants Ltd
Location
Nottinghamshire
Salary
£competitive
Closing date
5 Jul 2019

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Job Details

• Use The ‘Vital Ingredients’ to deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time

• Consistently deliver the highest standards of quality, service and cleanliness in the restaurant

• Provide friendly, fast and accurate service

DELIVERING THE VITAL INGREDIENTS

  • Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
  • Make it special – be welcoming, personalise your comments and connect with your customers
  • Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:
    • Be patient with customers who need help, offer to explain the menu
    • Get to know regular customers and treat them individually
    • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special •
  • Use initiative and confidence when interacting with customers
  • Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member
  • Complete tasks and activities in line with training/SOCs, company guidelines and management direction

QUALITY, SERVICE AND CLEANLINESS

  • Adhere to McDonald’s standards of quality, service and cleanliness
  • Follow all workplace safety, security and food hygiene procedures
  • Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance
  • Take responsibility for your training in all areas; look for opportunities to improve and develop

©2013 McDonald’s. The Golden Arches logo and i’m lovin’ it are trademarks of McDonald’s Corporation and its affiliates. 283447 DELIVERING THE VITAL INGREDIENTS

Company

McDonald’s Restaurants Ltd is the largest global food services retailer with over 30,000 restaurants across the world and almost 1,270 restaurants in the UK. In the UK McDonald’s and its franchisees employ over 110,000 employees, 60% of whom are under 21. With 85 % of its management teams starting as hourly paid staff and 50% of senior executives starting out working in restaurants, there is real scope for progression and career advancement. As the first large UK company to be awarded the Investors in People – Profile Award, the company has demonstrated its comprehensive training programme at all levels and has a competitive salary and benefits programme to match. Diversification of the menu, restaurant re-designs and a strong commitment to the communities they do business in allows the corporation continual growth.

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