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Project Manager (Roche Customer Projects) - UK - Flexible Working Available

Employer
Roche
Location
Burgess Hill, West Sussex
Salary
Competitive
Closing date
3 Jul 2019

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Sector
Project Management
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

Are you looking for a project management role in which the work you do really matters?

Does a rewarding career with a progressive, world leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you?

If you’ve replied yes to these questions, we welcome you to apply for an exciting new opportunity as a Project Manager at Roche Diagnostics UK & Ireland, based in the UK.

Overview of Customer Projects Team


Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channelling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. 


A critical aspect of this new strategic direction is the transformation of the Customer Projects Team, which includes the expansion of the team’s deliverables and responsibilities to the customer. Due to this expansion, Roche has an exciting opportunity for an experienced field project manager to join the Customer Projects Team.  Reporting into the Head of Customer Projects, the individual will be responsible for the delivery of medium and long term projects in the NHS and private laboratories across the UK and Ireland; focusing on the implementation of a wide range of products.

Job scope

The successful candidate will provide oversight to product roll-outs across client sites, while managing key stakeholders, maintaining programme and project documentation and mitigating risks to ensure service continuity. The average commercial value of the projects under the individual’s remit will be in the range of £1 to £2.5 million.

Interfacing directly with multiple internal and external stakeholders, the Project Manager will adopt Roche best practices, and agile and lean methodologies to guarantee quality implementation and ensure projects stay on track to meet agreed deadlines. With a strong focus on customer satisfaction they will closely collaborate with the sales team at tender stage and post-award, thus seizing every opportunity to expand the customer relationship for the contract lifetime. 

As this is field based position, they will live anywhere in the UK, but well connected to major public transport and motorway links.  They will be expected to travel to Ireland on occasion.
 

Key responsibilities

General

  • Establish strong relationships with internal and external stakeholders to coordinate smooth implementation - from tender award to handover, ensuring enhanced customer experience
  • Work with Customer Projects team colleagues to review and enhance policies, procedures and templates on an ongoing basis to ensure continual improvement of Project Management and Project Control methodologies that will help achieve consistently high standards

 

Coordinate Implementation of Roche Products and Solutions

  • Coordinate implementation of Roche instruments which will include project completion, floor plan sign off, production of Gantt chart and project phasing with timelines and product ordering via supply chain team 
  • Proactively mobilise and coordinate Roche project team to maximise efficiency and fulfil customers’ needs post-award 

Manage different stakeholders at customer sites

  • Escalation point of contact for ‘Implementation’ work package
  • Coordinate meetings at the customer sites to ensure communication flow and actively communicate project progression, changes and risks to stakeholders

Coordinate Roche stakeholders

  • Work with workflow consultants and architects from start to completion of the project, with the aim of finalising an optimal solution for the customer 
  • Oversee and coordinate Roche Technical Services installation team, as per project plan, including IT, Application and Engineering experts
  • Develop clear communication channels with all the stakeholders and facilitate progress updates 

Manage Solution Implementation

  • Onsite responsibilities including: i) monitor construction progress; ii) coordinate stakeholders (facilities, architects, mechanical and structural engineers etc.); iii) solve and coordinate construction issues, and iv) manage installation activities as per plan
  • Maintain full involvement and serve as primary contact throughout project lifecycle

Pre tender Role

  • Develop value-added proposal to demonstrate project delivery post-award
  • Present Solution Implementation Manager Role to key Accounts

Who you are

Essential

  • Strong Communicator - Someone with experience of communicating with impact at multiple levels within an organisation, via multiple channels.
  • Someone who is organised, precise, used to hosting meetings and has soft negotiation skills.
  • Independent Worker - Someone who is able to manage their own time to deliver goals. 

Desirable  

  • Preferable Experience with - Projects which relate to, Equipment Installations or Construction
  • Experience in developing project/service management methodologies (Agile, Waterfall)
  • Experience in writing high-quality Client Proposals and Statement of Work documents including commercial elements
  • Demonstrable ability to develop knowledge of complex instruments and organisational structure
  • Strong pre-sales and commercial acumen
  • Knowledge or experience of building works (Design and/ or build)
  • Solid understanding and experience in risk and issue management

 
Attributes

  • Commercial awareness and business acumen; knowledge of project budgeting and financial management.  
  • Mastery in developing trusted partner relationships from working level to Executive level 
  • Flexible, able to adapt to change, and adjust project management techniques to customer needs and environment
  • Curious and inquisitive; driven to enhance service delivery by learning about the Roche portfolio
  • Innovative thinker; with the ability to challenge established practice and identify effective improvements.
  • Self aware and emotionally intelligent; you will be able to "makes things happen" by way of your integrity and energy
  • Assertive but diplomatic, sensitive to cultural and political issues
  • Solution focused, a custodian of a "no blame" culture 
  • Demonstrable confidence when dealing with uncertainty and the ability to challenge effectively
     

 

Investing in you
Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.
What this means for you is, not only a competitive salary and excellent benefits package, but also a genuine interest in your development and progression. 
All of which has gained Roche 2019 Top Employer status in the UK and Europe.

 

Application closing date: 1st June 2019

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Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Company

With over 1400 people occupying our site in Welwyn, you can expect opportunities in Early Development (pRED), Product Development (PD), Commercial (Rx) and of course our corporate function.

View our Top Employer profile

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