Performance Analyst - Flexible Working Available

London (Central), London (Greater)
£41,587 - £45,747
04 Jun 2019
04 Jul 2019
Full Time
Contract Type

Job description

Are you someone who enjoys working with numbers and data sets? 

Can you translate technical information into plain English? 

Do you have excellent attention to detail? 

If you can say yes then this could be your next opportunity! 

We currently have a vacancy on our Cross-London Market team for a numerically focused person to analyse complex and intricate data which reports on the performance of various train operating companies. 

You’ll play a part in making sure that improvements are made to the train journeys that our millions of passenger’s experiences day in day out and that a world class service is delivered. 

We can offer you a great insight into the rail industry, how it works and all the different organisations that are involved in making the rail network a success. 

You’ll focus on the monitoring of specific rail regimes and manage these to make sure that they deliver a service as part of their agreed contract with the Secretary of State; this is all about the performance of the train operators – how they maintain this and recover if service delivery isn’t met. 

There are various teams and businesses that you will be linked with and be able to learn from to aid in your preparation of dashboards for our senior stakeholders and to update your immediate team. 

You’ll be analysing data due the vast amount of information that we have available to us and we want you to enjoy interrogating and manipulating this to look for trends and recommend improvements. 

This is a pivotal role that links with various teams and you’ll work closely with the central performance team in our Rail Group to promote cross departmental working. 

For more detail we would encourage you to read the role profile attached to the advert 

About you 

To be successful in this role, you’ll have a good understanding of, or willingness to learn about rail performance, operational issues and rail data analysis. 

The ability to work collaboratively in a multifunctional cross-industry team is key and your relationship management and engagement skills will be key here. 

You’ll have a back ground of working with complexity and delivering results and have excellent attention to detail and numeracy skills. 

You'll also have experience of working with and briefing Senior Leaders/Ministers and being able to communicate detailed technical performance information clearly in a non-technical manner. 

About us 

Rail Group is a single, integrated body established by the Department for Transport to take UK’s railway into the future, and to put passengers at the heart of the journey. With billions of pounds of government funding behind us and strong leadership in place, we have an unprecedented opportunity to drive things forward. 

Passenger Services is responsible for covering the whole of the rail franchise life-cycle from procurement through to day to day management and has committed to putting passengers at the heart of what it does. 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.

The selection process will be designed specifically for the role. As a result, your assessment could include: 

• an interview with one or more exercises 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 

• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

If you have further questions please contact

Sift/interview dates and location

The sift is due to take place w/c 17/06/2019. 

Interview/assessment will be held in London between 03/07/2019 and 10/07/2019. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out.

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission. 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers. 

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