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Customer Services Consultant - Liverpool, Bootle Part-time E

Employer
HMRC
Location
Liverpool, Merseyside
Salary
£19160 - £20640/annum
Closing date
7 Jul 2019

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Sector
Public Sector
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
At HMRC we’re focused on getting tax right, for everyone.
We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
We couldn’t do all this without our dedicated workforce – we’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
Are you great with people, helpful and enthusiastic?
As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
You’ll get real responsibility and opportunities to develop your career. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.
No experience is necessary as full training will be given. You will also be enrolled on our Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.
Are you who we’re looking for?
You’ll need to be able to demonstrate:
• great communication skills – both written and verbal
• dedication to providing a brilliant service for our customers
• ability to handle both enjoyable and fast-paced conversations
• ability to provide information, quickly and clearly
• can-do attitude and a real passion for supporting people
• a proficiency in maths and the ability to deal with basic calculations
We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Working Patterns
Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work.
The minimum number of hours for the evening working pattern is 25 hours over five days (Monday to Friday) with a range of working hours, between 3pm to 9pm subject to business need. Please only continue with your application if you can commit to these hours.
Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Communicating and Influencing
* Working Together
Benefits
Pensions
Civil Service pension schemes may be available for successful candidates.
Allowances
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.
For full details of the role, please press apply

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