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Customer Services Consultant - Manchester, Salford

Employer
HMRC
Location
Manchester, Greater Manchester
Salary
£19160 - £20640/annum
Closing date
7 Jul 2019

View more

Sector
Public Sector
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
At HMRC we’re focused on getting tax right, for everyone.
We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
We couldn’t do all this without our dedicated workforce – we’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
Are you great with people, helpful and enthusiastic?
As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
You’ll get real responsibility and opportunities to develop your career. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.
No experience is necessary as full training will be given. You will also be enrolled on our Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.
Are you who we’re looking for?
You’ll need to be able to demonstrate:
• great communication skills – both written and verbal
• dedication to providing a brilliant service for our customers
• ability to handle both enjoyable and fast-paced conversations
• ability to provide information, quickly and clearly
• can-do attitude and a real passion for supporting people
• a proficiency in maths and the ability to deal with basic calculations
We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Working Patterns
You’ll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.
Part-time and job sharing working opportunities (minimum 20 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accepted. Please only continue with your application if you are able to commit to this work pattern.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Communicating and Influencing
* Working Together
Benefits
Pensions
Civil Service pension schemes may be available for successful candidates.
Allowances
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.
For full details of the role, please press apply

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