Female* Senior Helpline Worker - Part-Time (Fixed-Term for 1 year, with possible extension)**

****

**Salary**

£23,836 pro-rata, per annum

**Hours of Work**

20 hours a week, worked:

Monday & Tuesday **** 3 **.** 00 pm to 7.45 pm

Thursday 9.30 am to 2.30 pm

Friday 9.30 am to 3.00 pm

**Benefits**

Company Pension Scheme

**Location**

Nottingham City Centre, NG1 5LP

**Introduction**

We are looking to recruit a Senior Helpline Worker to join our team of dedicated staff and volunteers on our helpline.

**Job Purpose**

To facilitate and co-ordinate the effective delivery of the Helpline Service and to provide supervision/support to Volunteer Support Workers working on the Helpline

**Responsibilities**

* To ensure that the support provided to survivors over the Helpline is safe and ethical and consistently delivered to a high standard in accordance with Notts SVSS policies and procedures, and in accordance with BACPs Ethical Framework for Good Practice
* Overseeing the Helpline shifts as necessary and answering calls to the Helpline when required
* To support the Helpline Co-ordinator in the day to day course of their work and work in accordance with direction from the Helpline Co-ordinator
* To assist in processing all incoming referrals (including associated paperwork and data entry onto DPMS system) in a timely manner
* To assist in booking Initial Assessments (including accurate entry on Skedda room booking system) and submitting all outgoing communications to clients accurately and confidentially in this regard

**Essential Experience, Qualifications and Skills**

* Counselling or support work qualification and/or experience
* An awareness and understanding of sexual violence and its impact, together with trauma and PTSD
* Experience of conducting risk/needs assessments & management
* Experience of supervising volunteers (desirable)
* Experience of dealing with difficult situations
* Liaising with voluntary and statutory sector organisations
* Experience of telephone helpline work (desirable)

**Further Information**

Applicants who successfully pass the initial set questions will be sent an application pack. A completed application form is needed in order to fully apply for this post.

*Because of the nature of this post, it is only open to female applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.

Successful applicants will be subject to a Disclosure and Barring Service Check (or equivalent).

**Closing Date: Monday 1 July 2019**

**Interview Date: Thursday 11 July 2019