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Banking Consultant - Flexible Working Available

Employer
Lloyds Banking Group
Location
Winchester
Salary
£18414 - £20460 per annum
Closing date
12 Jul 2019

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Job Details

Customer

  • Deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals to Mortgage and partner business areas where additional needs have been established to build and deepen customer relationships.
  • Take ownership of customer experience by forward planning and diary management to ensure customers are dealt with quickly and professionally and their needs can be met at a time of their choosing via an appropriate channel.
  • Work collaboratively with partners in Mortgages, Wealth and Business Banking (where applicable) to provide an exceptional customer experience to meet a full range of genuine customer needs where appropriate by identifying customers who would benefit from their expertise through a referral.

 

Control Environment

  • Effectively comply with the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
  • Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role.
  • Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers.

 

People Development

  • Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s whilst supporting colleagues' capability by sharing expertise and coaching.
  • Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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