Business Support Officer - Flexible Working Available

Colchester, Essex
£20,855 per annum
14 Jun 2019
30 Jun 2019
Full Time
Contract Type

Job description

Are you a highly organised individual? Do you love to work within a team? 

If so, we encourage you to apply. 

We are looking for two diligent Business Support Officers to aid the Business Support Manager to ensure that MO Business Support is aligned with survey and inspection priorities. You will also be providing general administrative support within the Marine Office. 

Role Responsibilities 

As part of your responsibilities, you will be expected to: 

• Support the work of the Divisional Business Unit on a daily basis from the Marine Office with work undertaken on the Shipping Accounts 
• Provide administrative assistance to the MO Surveyors in order to meet UK obligations 
• Maintain the Cash float and paperwork for banking of cash and cheques, and report back to the BSM. 
• Maintain PPE, H&S and other procedures for the Marine Office 
• Provide support to the BSM across a range of duties 
• Provide general advice to industry and public in accordance with MCA policies, including MO public counter service. 
• Provide business support assistance to the Secretary of State's Representative (SOSREP) and/or MCA Counter Pollution Unit, following a major maritime incident within the UK area covered by the Marine Office 
• Provide business support assistance to the Enforcement Unit 
• Co-ordinate the Marine Office Business Continuity Plan and take part in the annual desktop exercise. 
• Provide administrative business support (including telephone answering, filing and post duties) and Secretariat duties to the Marine Office for internal/external meetings. 
• Assist with Marine Office recruitment activity (for both surveyors & support staff) 
• Take responsibility for own health and safety and are equipped to understand health and safety risks. 
• Ensure that timely initial, in-year and year-end Performance and Development Management Report (PDMR) reviews are completed. 
• Respond in a timely and responsible manner to the contents of Agresso "in boxes" to agreed timescales and, if required, complete weekly timesheets on Agresso by agreed timescales. 

For full details about the role responsibilities please see the role profile attached. 

About You 

Do you love to see a task through to completion? You would be described as a diligent person, happy to concentrate on your work and do a thorough job even when under pressure. You will be a focussed and calm person who can get the job done regardless of the environment you are in. You love to focus on the task at hand and achieve your goals. You will thrive managing a varied and challenging workload and welcome autonomy to your role. 

Are you someone who is happy to help others? You can focus on achieving your own objectives but also love supporting others to do the same. You are passionate about collaborative working. We will look to you to get stuck in when times are busy. 

About us 

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. 

Safer lives, Safer ships, Cleaner seas. 

Our vision is to be the best maritime safety organisation in the world. 

Find out what it's like to work at the Maritime and Coastguard Agency 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Working Together


Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.

The selection process will be designed specifically for the role. As a result, your assessment could include: 
• an interview 
• an interview with one or more exercises 
• a full day of activities including interactive, written and timed exercises 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 
• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further details about this vacancy please contact

Sift/interview dates and location

The sift is due to take place 01/07/2019 

Interviews/assessments are likely to be held 15/07/2019 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out.

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

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