Apprenticeships - Rail Passenger Services - Flexible Working Available

London (Central), London (Greater)
£19,884 - First 12 months - £24,855 thereafter
14 Jun 2019
05 Jul 2019
Full Time
Contract Type

Job description

Are you a self-starter with good organisational skills, who has a passion for delivering great customer service? 

Would you like the opportunity to earn while you learn and gain a nationally recognised qualification? 

If so, we have some exciting roles available for you within Rail Passenger Services and we would love to hear from you. 

The roles we have available are: 

Admin Hub Apprentice 

As part of the Admin Hub you will be part of a team that provides support to our Deputy Directors and the wider team. You will be responsible for responding to general enquiries on behalf of the Deputy Directors, diary management and acting as an IT Focal Point and Business Records Officer for the wider Passenger Services. 

Purchase and Pay Admin Finance Apprentice 

The Admin Finance team is responsible for the overall co-ordination, monitoring, reporting and consolidation of admin budgets in Passenger Services. You’ll be responsible for administering processes relating to Passenger Services supplier management, purchase invoice processing and payment procedures ensuring adherence to the Department for Transport’s (DfT) prompt payment targets and procurement regulations, and to provide advice to staff on relevant Accounts Payable matters, as well as provide periodic and timely management analysis. 

Within these roles your responsibilities may include: 

• Dealing with general enquiries to the Deputy Directors (including telephone, letter and email); 
• Preparing and collating papers using OneNote in advance of meetings paying meticulous attention to detail; 
• Providing support for Deputy Director’s meetings by organising hospitality, equipment and visitor’s passes; 
• Raising new Purchase Orders (PO), ensuring that all required evidence to support the order (contract, internal approval, confirmation of available funding, etc) is made available to the approver in a clear format; 
• Assisting with the management of invoice enquiries on any aspects of the purchase to pay process from budget managers, suppliers and the Shared Services Centre; 
• Maintaining appropriate records with current spend recorded against each PO to ensure that budgets are not exceeded. 

If you would like to read more about the individual responsibilities of the roles, please refer to the attached role profile documents. 

About you 

You will have excellent communications skills both verbally and in writing with the ability to adapt your delivery to suit a wide variety of audiences. You will be well organised with an eye for detail, and someone who can work to tight deadlines. 

You will be confident and have strong engagement skills both with your colleagues and stakeholders, and will have the ability to build effective working relationships. You will be a team player and someone who looks to add real value to your working environment. 

Within this role you will be working towards a Level 3 qualification in Business Administration. 

About us 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 

Find out more about what it's like working at the Department for Transport

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions. 


To be eligible for this apprenticeship, you must: 

• Be aged 16 or over; 
• Have the right to live and work in the UK; 
• Not be in full-time education; 
• Not be in receipt of funding for other learning programmes; 
• Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. 

If you currently hold or are working towards a similar qualification of the same level or higher, i.e. Business Administration Level 3, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held are currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. 

If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn and your contract will be terminated. 

Special features of the role 

Upon satisfactory completion of 12 months service, your salary will be increased to the full rate for your grade. 


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Seeing the Big Picture
  • Changing and Improving
  • Making Effective Decisions

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

When considering your experience, please tailor your Personal Statement to provide evidence of when you have: 

• Worked in a fast paced environment, for example, how have you managed multiple priorities with shifting or challenging deadlines? 
• Worked as part of a team and understanding how your work contributes to your overall team, while also showing the initiative of being a self starter? 
• Worked at a high and consistent level of accuracy, for example, what steps do you take to ensure your work is correct, how have you challenged/queried something you are unsure about? 
• Demonstrated computer literacy, for example, how do you currently use Microsoft Office software, what other computer software are you confident with and what projects are/have you been using them for? 

The selection process will be designed specifically for the role. As a result, your assessment could include: 

• an interview 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 

• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further information on this vacancy please contact - 

Sift/interview dates and location

The sift is due to take place 10/07/19. 

Interview/assessment will be held between 22/07/19 and 26/07/19. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out. 

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Please see attached candidate notes for further information about our recruitment process. 

Reasonable adjustment 

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers. 

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