3UK Acquisitions Part time Team Manager

Glasgow

Working Monday to Friday evenings 4pm to 8pm - to Start 15th July 2019

Are you an overachieving Team Manager who is keen to progress in a challenging environment?

About the role

As a member of the 3UK operations management team, the Team Manager will manage and coach a team of Advisors within new sales acquisition ensuring operational excellence, productivity and cost-effective management within the team.

About Capita | Customer Management

Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

KEY RESPONSIBILITIES

Set against a company objective of consistently achieving profitable growth by delivering an increase in our customer base, this is a key hands-on role responsible for driving day to day performance of a Sales and New Acquisitions team, with line management responsibility for a Team of Advisors to achieve our targets.

Using your leadership, sales / retention and coaching experience, you will lead, manage and develop your team members, supporting, coaching and motivating them, to deliver your daily, weekly and monthly targets.

SPECIFIC RESPONSIBILITIES

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Deliver daily, weekly and monthly sales and acquisition volumes in line with all business targets
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Line management of Advisors; driving the performance of your team in terms of behaviours, activities and results to deliver in line with the operation’s objectives
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Behaviourally instill a culture of excellence in your team, with customer experience at the heart of their activity, where every call drives brand advocacy
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Open & honest: give constructive feedback to team and Operations Manager, receive feedback openly
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Taking responsibility: Demonstrates role model behaviour, looks to identify opportunities; won`t need to be asked twice to take them, take a lead on company objectives, offer support to others
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Keeping your word: do what you say you`re going to do; deliver on deadlines; deliver against KPI`s / targets and help others deliver theirs through feedback & coaching
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Achieve all targets and associated Key Performance Indicator(KPI`s)
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Focus on coaching as a core activity to drive performance and motivation at an individual level, and provide ad-hoc product and sales training at both group and individual levels
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Create a motivational and enjoyable environment for your team to work in, run daily buzz/briefings sessions and manage incentives to maximise employee engagement

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Experience of managing, coaching and developing a team
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Able to demonstrate motivational engagement techniques
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Experience in managing people`s performance / behaviours and of having challenging conversations
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Understanding of sales / retention management and processes
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Skilled at interpreting KPI/reports with the ability to analyse Advisor performance trends

Desirable

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Experience of identifying talent within a team and succession planning
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Experience gained within a contact centre environment
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Knowledge of mobile phone sales / communications market place

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 22 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership