Customer Referral Agent (PT)

4 days left

CCA Recruitment Group
£10.57 - £10.58/hour Benefits
22 Jun 2019
22 Jul 2019
Part Time
Set hours
Contract Type
One of the most interesting Contact Centre jobs in Glasgow? We think so, but you can be the judge.

Credit Referral Agent


£22,000 (Pro-rata £10.57ph) + Excellent Benefits

Shifts: 16hrs (Option 1 - Thurs/Fri 5pm- 9pm + Sat 9am-5.30pm)

(Option 2 - Sat/Sun 12pm -8pm)

Full-time Options Available

Becoming a part-time Credit Referral Agent with our client offers the opportunity to join an Award Winning (seriously!) Team, delivering an exceptional value add service, on behalf of one of the UK’s most vibrant and recognisable brands. If you thrive on accountable and investigative problem solving, have developed your skills within contact centre and are looking for that next challenge, a real progression into a business focussed skill set, this could be the role for you.

Our client’s Credit Referral team, work primarily on a business to business basis, handling queries and referrals from other internal departments. In complex cases, engaging with end customers will be essential and you will need to keep a customer outcome focus at all times, within business risk tolerances. Utilising your problem solving skills and investigative nature, you will assess and investigate incoming customer credit applications, rationalising everything from credit check fails to complex potential instances of fraud.

Enabled with excellent training, armed with all the relevant investigative tools and supported by an incredibly passionate management infrastructure, your new role will see you engage with a wide range of individuals (both internal and external customers), operating to service levels within a finance focused and regulated business area. Your attention to detail and accountability for outcomes will ensure you reach the right decisions for the business, balancing commercial objectives and customer experience to the best of your abilities. Operating within a quality driven and improvement focused environment, outcomes will be measured and reviewed, with lessons learned and implemented.

To be considered for the position, you should be able to evidence a consistent background of experience with:

* Experience in a regulated contact centre environment e.g. Financial Services, Insurance, Banking, Utilities, Collections

* Personal or Commercial awareness of credit applications i.e. Credit Files, Credit Reference Agencies etc.

* Exceptional attention to detail

* Strong problem solving skills

* Accountable decision making

* Customer service experience

If you feel you match the skills and experience sought, please apply now. For more information and a confidential discussion, please contact Rob Hilley on (phone number removed).

This is a priority role, interviewing now. Please apply soon to avoid disappointment.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database