We have an exciting opportunity for an Area Customer Care Manager to join the Customer Care department in our Western region. This role will be based field based, operating out of our Bishops Cleeve office and will report to the Regional Customer Care Director.

About us:

Bovis Homes is one of the UK’s leading PLC homebuilders, managing the full range of development activities, from the purchasing of the land through to the building and selling of the homes on the open market. 

The role

The main purpose of the role is to manage the customer care operation within a designated geographical area whilst delivering the level of service identified in the Customer Care Charter, and to the standards as identified in the Customer Care Best Practice Guide.

As Area Customer Care Manager your main responsibilities will be to:

• Where necessary, visit customers and assess works required and manage rectification
• Attend to purchaser’s defects, ensuring they are all reported in a cost effective, timely and professional manner to the satisfaction of the purchaser
• Prepare monthly plans with the Customer Care Technicians and agree job priorities
• Ensure that the company carries out its obligations to the NHBC

Operate within departmental budgets by ensuring that 

• Customer Care Technicians manage their time effectively and control the use of materials and sub-contractors

About you

• Educated to GCSE/GCE standard in Maths & English and or,
• BTEC diploma in Building Construction or an NVQ Level 2 or similar or,
• City & Guilds in a relevant trade
• Valid CSCS card
• Detailed understanding of NHBC customer handover requirements
• Good understanding of Microsoft Office
• Ability to handle complaints and difficult situations whilst remaining calm under pressure
• Good problem solving and decision-making skills
• A polite, tactful and assertive attitude
• Excellent communication skills
• Willing to work extra to meet deadlines as and when the business needs require it
• Full UK Driving Licence

What will you get in return:

• Competitive salary and discretionary bonus
• 26 holidays per complete year, plus bank holidays
• Occupational Sick Pay Scheme
• Group Personal Pension Plan/Life Assurance
• Private Medical Insurance & Voluntary Dental Scheme
• Car Scheme
• Share Schemes

Bovis Homes operates a Preferred Supplier List (PSL) for recruitment agencies. We do not accept unsolicited CVs from agencies who are not part of our current PSL. Any CVs submitted to any employee of Bovis Homes by a third party agency and/or search firm without a valid written and signed agreement will become a sole property of Bovis Homes.