x2 Part Time Receptionists / Customer Service Advisors

Excellent Benefits Package

We are currently looking to employ x2 part time Receptionists / Customer Service Advisors to join our team at our new clinic in Manchester.

PAM Group provides Occupational Health and Wellbeing services to a variety of customers throughout the UK including public and private sector organisations. We provide a wide range of services including Case Management, Health Surveillance, Counselling and Physiotherapy.

The role:

• Answering incoming calls in a polite and professional manner
• Greeting patients into the clinic
• Managing and maintaining the booking of appointments
• Updating information using our internal system
• Communication with clients, field-based staff, colleagues and Clinics nationwide ensuring all requirements are met

• Transferring calls to the relevant departments
• Logging incoming and outgoing mail
• Monitoring an email inbox and dealing with any enquiries
• General admin duties
• Supporting clinicians where necessary

You will have:

• A professional and courteous manner with excellent customer service skills
• Excellent communication skills to communicate at all levels with Clients and Employees
• Exceptional attention to detail
• High standards and ensure all areas are kept clean and tidy at all times

Person Specification:

• You will be an excellent communicator with a smart and professional appearance.
• You will have previous front of house reception experience
• You must be comfortable with working alone

Hours:

This role is working Monday – Friday, 25hrs per week. The shifts patterns will be as below:

Week One – 8.00am – 1.00pm
Week Two – 1.00pm – 6.00pm

The shifts will work on an alternate basis and you must be able to cover both of these shifts.

The benefits package includes:

• Pension Scheme
• Health Scheme
• Life Insurance Scheme
• 33 Days Annual Leave Including Bank Holidays, pro-rata for part-time hours

If you feel this role would be suitable for you, apply now!