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Business Improvement and Performance Manager

Employer
Amey
Location
Stafford
Salary
Up to £50000 per annum
Closing date
22 Jul 2019

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Sector
Energy & Utilities
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

Who are Amey?

Almost everyone in the UK benefits from one of our services

We design, manage and maintain the infrastructure that matters to our customers.

We supply important utilities like water, gas and electricity to your home. We make journeys better by maintaining roads, railways and airports. We keep facilities running smoothly and improve social housing and schools. We keep environments clean by improving sustainable waste management. And we support the country's defence and justice services. With all these key UK services, we're helping.


Why work with Amey?

We make a difference every day for millions of people across the UK - and that's thanks to the passion and drive of our team. Our success is your success so we're as ambitious for our team as we are for our business.

You can be assured that by choosing Amey to further your career, we will encourage your talent and help you identify and achieve your goals. We'll give you everything you need to succeed - the right environment for your personal and professional growth, and help you achieve it.

Playing your part in delivering great service to our customers' gives you the chance to shine, whether that's contributing to some of the most exciting projects in the country, learning new skills or just working with a talented group of people every day. We work hard to be an active and responsible member of the communities we serve and we extend these initiatives to our employees, including volunteering days.

We understand that everyone is unique, and one size does not fit all, that's why we have a benefits package that seeks to meet everyone's needs and lifestyle. Our choices programme allows you to opt for a selection of lifestyle benefits, where you can save money through our discounted rates such as: gym membership, cycle to work, giving to charity and any more.

Where does this role fit in?

We're looking for an experienced Business Improvement and Performance Manager to join our Utilities division, supporting the Severn Trent Waste Water business, one of our biggest delivery contracts. This is an exciting time to join the team as we look to help our client achieve their ambitious targets set out in their business plan covering the next investment period up to 2025, building on success we have had in delivering this service for over 10 years.

You can play a key role in helping our client deliver these goals through gathering insight from our data and nurturing a culture of continuous improvement across the contract to deliver end benefits for our end customer. You will work closely with the other managers in the Customer Function and across operational areas, driving business improvement and tracking performance across our key performance measures.

You will be able to apply your business analysis and project management expertise to gather valuable insight from our performance data and work with operational colleagues to develop improvement plans that deliver demonstrable benefit to the end customer. You will track, performance against all of our KPI's reporting both internally and externally to our client. You will also drive our continuous improvement programme and work closely with our innovation business partner to help deliver new and innovative solutions.


What will I be responsible for?

  • Enabling change
  • Delivering improvement
  • Transferring knowledge
  • New product development
  • Continuous improvement


What are we looking for?

  • Ultimately we are looking someone with passion for the customer
  • Experience gained ideally within the Utilities or Business Outsourcing sector
  • Drive and enthusiasm for delivering real change and improvement
  • Able to coach and drive a performance management culture within your team
  • Excellent communication and relationship skills
  • Lean practitioner with process and value stream mapping experience
  • Must be able to drive and have a current, valid driving licence



Company

About Amey

We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees.

Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.

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