Client Services Coordinator - 4 days, 1 day from home

PURPOSE OF THE JOB: To provide high-quality client service and comprehensive administrative support to our PTC (Parental Transition Coaching) clients

IDEAL CANDIDATE: We believe in supporting professionals returning to work after a career break
and would welcome those considering returning to the workforce after 3 years or more to express
their interest in joining our team.

ABOUT US: Executive Coaching Consultancy is the leading provider of expert coaching for talented individuals at key transition points in their lives. ECC coaches work with emerging and established leaders, drawing on a 25 year track record of success to help individuals and organisations get the very best from their people.

KEY TASKS

• Primary contact for any new PTC assignments / programmes across a wide range of clients in different sectors and geographical regions
• Respond to any client or coach queries relating to PTC assignments / programmes
• Responsible for ensuring a seamless process for our clients to register for coaching programmes, workshops and webinars
• Manage the logistics, including scheduling, for all workshops and webinars on a global basis
• Webinar facilitation and management
• Develop relationships with the ECC coach team and an understanding of their strengths to be able to match them successfully with coachees
• Support new client on-boarding
• Contribute to client update meetings by providing quantitative and qualitative data
• Programme reporting
• Ongoing client relationship management
• Adding information to our client management system adhering to GDPR legislation

KEY STRENGTHS

• Articulate, confident and professional when dealing with clients on email, phone and in person
• Excellent technical skills
• Highly organised with an excellent attention to detail
• Confident in decision making
• Reliable, flexible and helpful
• Cheerful, approachable and a team player
• Positive attitude and be able to remain calm under pressure in a sometimes demanding working environment
• Able to work independently, show initiative and be able to solve problems quickly and efficiently with little direction

OTHER INFO

• The role is 26 hours over 4 days per week (9.30 am – 4pm),  (non-working day to be discussed and agreed)
• Occasional working from home available
• No visa restrictions
• £30,000 FTE
• 20 days holiday prorated (plus bank holidays) with the view to increase after two years’ service
• Day off on birthday and additional 2 days over Christmas when the office is closed  
• Enrolment into pension scheme after passing three months’ probation successfully

Please apply by clicking 'apply now' with your CV and cover letter.