Job title: Operational Support Officer/ Customer Service Advisor

Location: Trafford Park Manchester

Contract: Part time, permanent

Salary: £19062 Pro Rata

Rotational Shifts: Between 5pm-12am, Monday - Sunday

Start Date: 2nd September

The opportunity

We’re looking for a team player to join the Monitoring Centre at Electronic Monitoring Services in a part-time position. So, if you’re looking for evening or weekend work to fit around other commitments, this interesting role will see you work collaboratively to look after curfew and location monitoring, making sure we’re working with people under electronic monitoring orders in the best way possible.

What you’ll be doing

* Review incoming communications and make decisions as to how to deal with people accordingly.

* Investigate and manage data, be responsible for managing the diary in terms of upcoming court cases, deal with specific requests for compliance and witness statements, and liaise with external agencies, such as the courts, Police and probation.

* You’ll need to be compassionate because this role has a real emotional context.

* Every day is different, you never know who you’ll be talking to and you’ll also learn a lot about people in difficult situations.

About you / Must have:

* Empathetic and understanding? Quick thinking and resilient? Great listening and communication skills? Perfect.

* A real team player with experience of working to goals and targets.

* Competently use Microsoft Office Word, Excel and Outlook.

* If you’ve knowledge of the Criminal Justice System or previous experience dealing with justice agencies that would be useful, but is not essential.

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday which increase to 25 days after 2 years of service, pension scheme, access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle etc..

All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now

We look forward to hearing from you...

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership