Digital Content and Intranet Manager - Flexible Working Available

London (Central), London (Greater)
£41,587 - £45,747
09 Jul 2019
22 Jul 2019
Full Time
Contract Type

Do you have a passion for using technologies, tools and new techniques to increase employee engagement? 

Would you like the unique opportunity to help shape the next steps for an already successful intranet? 

If so, we would love to hear from you. 

We have an exciting opportunity to join our team as the Digital Content and Intranet Manager. You will work with the Digital Channels Lead to deliver the strategy for internal digital communications within Department for Transport. 

You will be responsible for the day to day management of the intranet and will create user focused content which is engaging, compelling and fit for purpose. You will also help with the effective use of other internal digital channels, such as digital signage. 

You will work with the supplier to lead on the release testing of intranet functionality improvements. Working with the Digital Channels Lead to ensure functional improvements meet business and user needs. 
You will help to improve the adoption and engagement with the department’s intranet, providing support to users and teams who are looking to make the most out of the intranets collaborative features. You will ensure you understand how the department’s technology offering and smart working programme impacts MyDfT, assisting the Digital Channels lead to make the most out of these change programmes. 

You will understand and use methods for capturing and sharing insight and evaluate the effectiveness of internal communications, with a focus on the performance of the intranet and intranet content. 
You will have the opportunity to get involved with Internal Communications led events and activities, providing digital support for the running and user participation in these events. 

Your key responsibilities will include: 
• Day to day management of our intranet (currently MyDfT) 
• Content design of high quality, user focused and engaging digital content 
• Testing and release management of fortnightly intranet product releases 
• Line management one intranet content designer 

Please see the attached role profile for full role responsibilities. 

About you  You are passionate about communications, demonstrating a creative and fresh approach. 

You have a broad knowledge of the technologies used to build and operate intranets, and a deep understanding of how to create engaging digital content that meets a user or business need. You have experience of using a range of digital technology and tools to support events. 

You demonstrate an understanding of the power of the web and social media for communicating and engaging with users with a broad knowledge of using web analytics to assess performance. 

You demonstrate confidence in dealing with people at all levels and have the credibility to build trusted relationships. With strong influencing skills, you have the ability to persuasively recommend alternative methods to meet the user needs. 

You are well organised with the ability to prioritise and manage competing demands. You will be a strategic thinker who can look beyond the norm and offer an innovative direction. 

About us 

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department. 

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future. 

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017. 

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions. Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving
  • Communicating and Influencing
  • Managing a Quality Service

Benefits Pensions

Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

When considering your experience, please tailor your CV and personal statement to provide evidence of when you have: 
• Effectively demonstrated your knowledge of the technologies used to build and operate intranets 
• Successfully created engaging digital content that meets a user or business need 
• Demonstrated strong influencing skills and provided recommendations for internal communications 
• Successfully suggested and tested a product to provide a quality service 

The selection process will be designed specifically for the role. As a result, your assessment could include: 

• an interview with one or more exercises 

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here 

Your interview may consist of a range of question types. These may include questions about: 
• what energises and motivates you 
• how you would manage situations relevant to the role 
• your previous experience 
• your professional skills and knowledge 

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within. 

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants

For further information on this vacancy please contact -

Sift/interview dates and location

The sift is due to take place 24/07/2019. 

Interviews/assessments are likely to be held between 12/08/2019 and 13/08/2019. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If successful and transferring from another Government Department a security check may be carried out. 

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel. 

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies. 

Reasonable adjustment 
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 
If you need a change to be made so that you can make your application, you should: 
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional 

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact 

Government Recruitment Services via email: 

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: 
Click here to visit Civil Service Commission. 

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers. 

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