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Lab Product Owner - Flexible Working Available

Employer
Lloyds Banking Group
Location
London
Salary
Negotiable
Closing date
14 Aug 2019

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Job Details

At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.

We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.

We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future

Do you want to drive cultural change at the UK's largest digital bank?

As a Product Owner you'd be part of our Group Transformation team working within The Fraud & Auth Lab. The Fraud & Auth Lab are committed to protecting our customers against existing and future fraud threats, across all brands and channels, while trying to offer the best possible customer experience. We work tirelessly to use all the data we have to make decisions in real time on customer transactions to identify fraud using advanced machine learning. We offer customers education and awareness that is timely, tailored and effective to help them keep secure their accounts. All of which will have you going home feeling you are adding true value to the customers we support.

Here within the Fraud & Auth Lab we are passionate about creating a positive space allowing us to deliver at our best and welcome you to come join our continuous journey in transformation

 

Could you help us make it possible?

It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our agile community and the opportunity to develop your career here.

 

So what are we looking for in you?

  • You're always Focused on collaboration, putting aside ego to facilitate the success of others
  • You'll be comfortable Influencing without authority, trusting and empowering the Team with responsibility
  • You'll Be data driven and bring evidence-based decision-making to explain 'why'
  • You're Comfortable challenging partners -saying "No," but also explaining why in terms they understand
  • You'll Foster a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely
  • You'll inspire colleagues to move from an "organisation of talking" to an "organisation of doing"
  • You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances
  • You'll Inspire with energy, passion and service to the team
  • You've a well-developed communication kit bag with extensive customer management experience
  • A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab
  • And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

 

We'll be specifically looking for these skills on your CV:

  • Experience working with technical and cross-functional teams to deliver change
  • Proven experience in strategic and large transformations
  • Advanced business insight

 

What else could you bring with you?

  • Experience of influencing alignment up and down the organisation - able to explain prioritisation decisions in releases
  • Experience of crafting a phenomenal team environment that attracts and retains talent

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

You can expect a career that's full of opportunity and a package that includes:

  • A 20% performance related bonus
  • A generous pension contribution
  • 30 days holiday plus bank holidays
  • Private Health cover
  • 4% Flexible benefit cash pot you can shape to fit your lifestyle
  • Car/allowance

 

So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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