Customer Support Specialist - Part Time & Flexible Working Available

Light Blue Software is a company that helps professional photographers get organised and run successful businesses.

Going above and beyond to look after our customers has been at the heart of our business since day one. We feel a responsibility towards our customers. We want our products and services to help their businesses to be successful, and we cherish their loyalty.

We'd like you to help us do that even better by joining Light Blue Software as a customer support specialist!

We place a lot of value on being a small, friendly company. We want to work with a select team of excellent colleagues, and everyone here makes a valuable contribution to the company. We all work remotely, and we trust each other to get things done independently.

If that sounds like the kind of team you'd be perfectly suited to, we'd love to hear from you.

What you'll be doing:

• Providing front-line product support via email, chat, Facebook, and screen-sharing.
• Relaying feedback from customers to our product development team.

The successful candidate will:

• Thrive in a remote-working environment and have a reliable internet connection.
• Live in the UK.
• Be looking for flexible work within set office hours. This is a part-time role, averaging 4 hours per day Monday-Friday.
• Demonstrate an excellent standard of written English and attention to detail.
• Combine problem solving skills with the empathy required to understand customers’ needs.
• Be passionate about technology and up to date with current trends.
• Learn new software and systems quickly.
• Be able to demonstrate a competent understanding of complex and detailed systems.
• Be confident at solving a wide range of computer problems so that you can help customers deal with issues that might not be directly related to our applications.
• Be able to intelligently discuss technology and explain it to non-technical users.

Salary: £30,000 per year, pro-rata (i.e. £15,000 per year for 4 hours per day)

Please apply with your CV along with a covering letter that tells us why you'd be the perfect match for this position!