Recruiting a Service Coordinator to join our Mental Health service in Tower Hamlets!

GBP 22,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 40 hours per week. Coventry Road provides supported housing for 32 individuals with severe and enduring mental health needs who are under the care of Tower Hamlets' Community Mental Health Teams. Many of these customers have complex needs. The building has 20 self-contained one-bedroom flats and a large communal area for group activities.

Job Overview:
We are currently on the hunt for a self motivated individual looking to further develop from an existing support worker role or someone is up for a new challenge. This is an exciting opportunity involving working alongside Look Ahead customers fostering community links and enabling continued independence and inclusion of customers within our community in Tower Hamlets. The successful candidate will be part of our team at Coventry Road (Mental Health Supported Accommodation) and will also carry a small caseload of customers as a part time support worker. This is a 40 hour full time post split into half service co-ordinator position and half support worker. 2.5 days will be allocated for the Recovery Centre post which will involve running day to day activities and liaising with external agencies to delivery various activities which promotes customers well being and enhances opportunities around ETE, leisure and recreation work. We're looking for a passionate, dedicated person to join us at this exciting time. We need someone who is committed to achieving excellence in everything they do - always asking 'how could we do this better?' People who believe in everyone's' potential and aspire to identify, nurture and develop it. People who understand that customers, colleagues, stakeholders and commissioners can work in partnership as one team to make positive changes to lives and communities. This is a shift work pattern involving some weekend duties and sleep ins.

Key Responsibilities:
- Day to day safe running of the recovery centre
- Proactive resourcing of the centre with partners in the local community and voluntary organisations to provide a range of opportunities for customers in the community
- Monitor programmes / activities to ensure delivery of outcomes for customers and commissioners
- Review and develop recovery centre activities with customer steering group and other stakeholders
- Work with customers in the services to run regular 'in house' activities, including the sourcing of externally run activities that take place in the service. It is essential that customers are involved in the design and delivery of these activities
- Ensure programme of activity at the resource centre meets local particular needs and demographically appropriate (ie developing ESOL classes for customers who do not have English as first language, developing a group of customer interpreters who provide interpretation for other customers)
- Manage volunteers in the service, including peer mentors from Look Ahead's customer base
- Assist with the involvement of customers in the design and delivery of their service, e.g. in recruitment, inductions of staff, budgetary control and helping to establish a customer led mental health peer mentoring service
- Establish a remuneration package for customers involved in the design and delivery of their service, focusing on the development of time credits and relevant qualifications
- Involving customers in the design and delivery of all of the above key responsibilities
- Support fundraising and the delivery of associated programmes of activity
- Engaging in learning and development activity to increase knowledge and skills
- Adhering to Look Ahead's policies and procedures
- Work alongside support staff at services to develop individual customer support plans
- Occasional out of hours work e.g. evening and weekend meetings, courses or events
- Maintain records as required at the project under the direction of management
- Participate in team meetings/reviews and the general development of the Coventry Road and Cannon Street Road services
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focussed
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Able to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- Experience working with vulnerable adults
- Experience of managing ETE, Social and Health related projects/events encouraging customer involvement
- Qualification GCSE, NVQ 3 or Equivalent

Desirable:
- Experience writing small funding application and managing projects.
- Experience is planning and delivering events