Technical Product Manager - Flexible Working Available

The UK Hydrographic Office (UKHO), based in award winning offices in Taunton, Somerset, are looking for two Technical Product Managers to provide technical product support across our new marine geospatial information services. This is a unique opportunity to work on cutting edge products that not only ensure safe navigation and global trade efficiency but also support other marine activities including economic development, environmental protection, resource exploration and utilisation, scientific research and security and defence.

As a Technical Product Manager, using your knowledge of digital product design, functionality and process, and your ability to quickly develop a strong technical knowledge base of our products and services you will provide technical support to users and provide tactical resolutions to problems. 

You will also identify and design improvements to UKHO Products, Services and processes, acting as the Product Owner within an Agile development team (when required), providing the voice of the customer and acting as senior user to accurately represent business process requirements.

Aside from playing a key role in the design, development and testing of products to ensure successful delivery, you will also be responsible for transferring knowledge through training and documentation to sales, distributors, as well as developers.  

This role offers a great opportunity to become involved in new and evolving products, as well as services.  Working in a fast pace in environment where no two days are the same, you will be joining a supportive and collaborative team environment.

About us

UKHO is a great place in which to explore your career potential. Providing high quality marine geospatial information and data to the seafaring industries, our products are used to navigate the waters safely – ultimately enabling a multitude of clients to achieve optimum results and drive their organisations’ profitability.

While our projects are career-defining, the work/life balance that we can offer you is equally exceptional. From a brand new office building that provides a comfortable work environment to flexitime and flexible working, the opportunities open to you at UKHO are hard to beat. 

What we are looking for

You will be able to effectively communicate technically complex information and concepts to a wide range of stakeholders, with a varied understanding. Through building positive working relationships, you will manage stakeholder expectations and be able to understand the impact of your decisions.  You will also be able to quickly develop a strong technical knowledge base of our products and services, which will enable you to provide specialised input into the customer division, as well as the wider team.

You will be shortlisted and interviewed against the following profiles:

Experience

› Delivery of technical support to external customers.

Technical

› Aptitude for understanding technical infrastructures through which products and services are delivered.

Behaviours

Leadership: Can take ownership for communicating and resolving issues that are affecting Customers.

Delivering at pace:  Responding promptly to changing demands and prioritise to maintain delivery.

Managing a quality service: Delivering high quality outcomes that meet customers’ needs , whilst giving value for money.

Woking together:  Working collaboratively with colleagues to deliver timely solutions for customers.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential to be successful for the post.  You will therefore be tested on this at interview.

You will also be asked to complete a presentation, as part of the interview process, which will assess the above profiles.

How to apply

To join us, please get in touch and send a copy of your CV, as well as a covering letter, detailing how you meet the above requirements of this job by noon on 19 August 2019.

We also recommend visiting our website at https://www.admiralty.co.uk/ukho/Work-for-UKHO and viewing the job information sheet for this vacancy, which provides further information about the position, along with our guaranteed interview scheme for candidates with disabilities.

Further information on the Civil Service success profiles, the recruitment framework used for this vacancy can be found at https://www.gov.uk/government/publications/success-profiles

Please note that we have two vacancies available and are looking for successful applications to start in September 2019 and January 2020.