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Customer Care - South Yorkshire

Employer
McDonald's Restaurants Ltd
Location
South Yorkshire
Salary
£competitive
Closing date
6 Sep 2019

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Job Details

CUSTOMER EXPERIENCE

  • Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
  • Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
    • Be patient with customers who need help, offer to explain the menu
    • Get to know regular customers and treat them individually
    • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
    • Support in store events with enthusiasm
  • Use initiative and confidence – approach and interact with customers
  • Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member

Company

McDonald’s Restaurants Ltd is the largest global food services retailer with over 30,000 restaurants across the world and almost 1,270 restaurants in the UK. In the UK McDonald’s and its franchisees employ over 110,000 employees, 60% of whom are under 21. With 85 % of its management teams starting as hourly paid staff and 50% of senior executives starting out working in restaurants, there is real scope for progression and career advancement. As the first large UK company to be awarded the Investors in People – Profile Award, the company has demonstrated its comprehensive training programme at all levels and has a competitive salary and benefits programme to match. Diversification of the menu, restaurant re-designs and a strong commitment to the communities they do business in allows the corporation continual growth.

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