Job description
We're after someone to join our Member Service Comms team as a Marketing Manager. You'll be part of Marketing & Engagement, and you'll work with other teams too, like those who, design our products and services, analyse our data, provide insight and look after our members.• A Marketing Manager for Service Communications - based at our head office in Swindon• £42370- £61201 pa based on 35 hours a week. • We've thought about the flexible elements of this role before advertising, so let's talk flexible working.·         This is a 12 month fixed term contract role• Please send in your application with a covering letter by 20/8/19 Why work for us?We're a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we've supported each other and our communities, and we've done the right thing for wider society too. If you come to work here at Nationwide, you'll be part of something a bit different. And part of something really quite special. Our award-winning Marketing & Engagement community covers all sorts of things, from brand and advertising to digital communications, events to social investment, analytics to delivery - and everything in between.
Who we're looking for
We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people. So we want our employees to be just as diverse, too.That's why we want to know all about: •how you are a compelling communicator, capable of winning the support of colleagues and key stakeholders to drive positive and sometimes complex change.•Your marketing experience to date and how your leadership experience can inspire, motivate and lead a team to be the best.•Your approach to a challenge and how you are motivated to find innovative and creative your values and what makes you who you are•how you can make a difference to our members
What you'll be doing
Help us bring membership to life through our service communicationsWe are seeking a highly capable leader to join our Member Service Communications team mainly working on our mortgage service communications. This pivotal, managerial role focuses on driving continuous improvement and optimising the important 'everyday communications' we send to our members.Essentially, these communications can be described as every opportunity to engage with our members. Every letter, email and text we send is to enhance our members experience and meet our regulatory commitments, fulfilling the servicing and operation of member account(s). However, they are much more than this. They carry important and often complex messages and instructions that mark key moments or decision points in a members' relationship with us and with our brand.Therefore, we have a duty of care to our members to make sure they're clear, fair, not misleading and bring membership to life in a way that truly demonstrates our Building Society, Nationwide difference.Main Purpose of the Job: Lead a team in the planning and execution of our member service communications across our mortgage service communication. Ensuring each communication brings membership to life, while adhering to the outbound customer communications governance framework. Being an advocate for our team and ensuring our members are always at the heart of what we do and say.

Apply now
The extras you'll get
Our people's success isn't based on how long they spend at their desk. While you'll have contracted hours, we offer a flexible environment. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours. We want to know how you like to work. And if we forget to ask, please tell us. We promise it won't affect your chances at all.There are all sorts of other benefits, including:·         a personal pension (most people put in 7% of their salary which we'll top up by a further 16%)·         up to two days of paid volunteering a year·         buying or selling holiday ·         Access to an annual bonus scheme

Work with PRIDE

Why work for us?

At Nationwide, we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you'd like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute then please apply and help us in building society, nationwide.What to do nextIf you'd like to apply, just click the 'Apply now' button. You'll need to attach your CV and answer a few questions, and you can attach a cover letter if you like. We'll get back to you as soon as we can to let you know if we'd like you to come in for an interview. The interview will be competency based, and there'll also be an exercise.We're hoping to hold all interviews in the week beginning 26/8/19